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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bare bones. No coffee. A fridge, stove and microwave without any plates, pots, pans, glasses or utensils. No ice. The entire place smells like marijuana. I would never stay there again.
Business response:
Dear Ralph, Thank you for sharing your feedback with us. We appreciate your candid remarks and regret that your stay did not meet your expectations. We sincerely apologize for the shortcomings you encountered and for any inconvenience this may have caused. Your comments are valuable in helping us enhance our offerings and guest experience. We hope you might consider giving us another opportunity in the future to provide a more comfortable, welcoming, and better-equipped stay. Sincerely, Hotel Management
I was very disappointed with my stay at this hotel. When I checked in, they had overbooked and initially gave me a room that was already occupied — I actually walked in on another guest who was showering. I was then moved to a different room, but it only had one towel and no hair-wash items provided. Because of this poor check-in and room experience, I didn’t even feel comfortable going to the breakfast. Overall, my experience fell far below expectations.
Business response:
Dear Paula, Thank you for sharing your experience. We sincerely regret the challenges you faced during check-in and the initial room assignment, and we understand how unsettling this situation must have been. We also apologize for the limited amenities provided in your second room, as this did not meet the standards we strive to uphold. Your feedback is being carefully reviewed to improve both our check-in process and room readiness, ensuring a more comfortable experience for future guests. We value your input and hope you c... read more
The lady at check in had a dog running around and the room and had a horrible smell. Curtains looked like it had mold spreading across.
Business response:
Dear Lusi, Thank you for taking the time to share your experience. We sincerely regret the discomfort you encountered during your stay, particularly regarding the odor and cleanliness concerns in your room. We understand how upsetting this must have been and apologize for any distress caused. While pets are occasionally present in certain areas, we strive to maintain a clean and welcoming environment for all guests. Your feedback is being carefully reviewed to strengthen our housekeeping standards and overall guest experienc... read more
Not a great place, staff was friendly enough but it felt very shady as they request everyone’s IDs and take photos of them.
Business response:
Dear Ronan, Thank you for sharing your feedback. We are glad our team made you feel welcome, but we sincerely apologize if our check-in procedures caused any discomfort. Collecting identification and documenting arrivals is a standard safety measure intended to protect all guests and staff, though we understand it may feel intrusive. Your comments have been shared with our team to ensure we balance security with a more comfortable and reassuring experience. We regret any unease this caused and would welcome the opportunity t... read more
The front desk staff were amazing. But the room was not clean. Thrash left in the bins, stove was left on and caused room to be very warm. No toilet paper in the bathroom.
Business response:
Dear Amanda, Thank you for recognizing our front desk team’s efforts during your stay. We are, however, genuinely sorry for the issues you encountered with your room’s cleanliness, the stove being left on, and missing essentials. This falls short of the standards we strive to uphold, and your experience highlights areas that require urgent attention. Please know we are actively working to improve our housekeeping and safety measures. We sincerely hope you will consider returning so we can provide you with the safe, clean, an... read more
Disgusting. Crack head central. Unsafe/unsecured. Needs to be shut down, will never trust an extended stay again. There is a nasty rotten smell like rotten fish or something so sick pretty much better off staying at a motel 6! Never been to a hotel that shuts down the front desk and no employees watching the place during the night, do not stay here.
Staff was friendly but the room was beyond words. We found empty beer cans in the cupboards and floors that hadn’t been swept. Old soap in the shower tray.
Troy, the evening host was great, he was friendly and helpful. The hotel is older and in desperate need of repair. The brackets that hold the shower curtain rod were broken on both ends, making it tedious to shower while worrying that the rod was going to fall on us. The window in the room was cracked all the way down. The safety latch for the door bar looked as if it had been kicked in. All 4 screws that held the lock plate in place were floating and one fell out when I tried to latch the door. Since I was there alone with ... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.