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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America - Salt Lake City - West Valley Center. Sincerely, General Manager
Perfect stop The hotel has easy access to TRAX system, within walking distance of a few restaurants, great coffee bar every morning and very friendly helpful guest service. Complete kitchen and utensils so easy to stay in if you choose. I used it for a convention and it was a great place to stop for the night.
Good and clean When we get in the room, we smell some "old style smell". We are not sure what is that. But in a minutes we get used to it. The bed, sheet and restroom are clean. The breakfast is "grab and go style". Only coffee and cookies. I think that is a little bit disappointed for us. But in general, it is a good place to have a sleep.
Business response:
Thank you for being our guest at Extended Stay America - Salt Lake City - West Valley Center. We are pleased to know you had a pleasant stay. However, we are sorry for the inconvenience you experienced due to the unpleasant smell in your room. I have shared your concern with my housekeeping team to ensure it never happens again. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager
No breakfast Breakfast included was advertised but consisted of coffee only
Business response:
Thank you for choosing to stay with us. We are pleased you had an overall nice stay. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to welcome you back soon. Sincerely, General Manager
No breakfast Wasn't any continental breakfast which was disappointing.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Have clean bathrooms and some plastic utensils ava It had an old smell. Bathroom wasn't very clean, and carpet was stained everywhere!jkjgxgncgztxivvzg
Business response:
Kelly, thank you for your candid feedback. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our housekeeping manager to see where we went wrong, so any necessary improvements to our processes can be made. We hope you will give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, General Manager
Great stay It was perfect for my short stay
Business response:
Thank you for being our guest at Extended Stay America - Salt Lake City - West Valley Center. We are delighted to know you were comfortable here and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager
Business response:
Lewis, thank you for taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
The staff needs to be trained how to be polite and The front desk employees were less than friendly. They acted like they were doing us a favor by checking us in. They were also dressed in inappropriate T shirts and jeans. Unprofessional.
Business response:
Thank you for your feedback. A first impression often sets the tone for the entire visit, and this is definitely not the impression our guests should have of our staff. Your review will be taken as a tool to redouble our training efforts. We hope your overall stay was a pleasant one and that you will give us an opportunity to impress you on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.