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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would stay there again! We stayed at Extended Stay America Salt Lake City and were very satisfied with the cleanliness, comfort and size of the room. It was really more like a studio apartment, with a full size refrigerator, a stove, a microwave, a sink and all the accessories to go with it. We were able to buy enough groceries that we didn't HAVE to eat out unless we wanted to. It was quiet and I really appreciated the privacy of not being bothered by the housekeeping staff. If we needed anything it was readily available ... read more
The first room I got was dirty and not ready. The property was also very dingy and dirty.
Business response:
Dear Katie, Thank you for sharing your feedback. We sincerely apologize that your initial room was not prepared to standard and that the property’s condition fell short of expectations. While some aspects of older buildings can present challenges, your comments highlight important areas where we can focus on improving cleanliness and overall maintenance. We regret the inconvenience this caused and appreciate your candid remarks, as they help us enhance the experience for future guests. We hope you will consider giving us ano... read more
Property in renovation construction. Booked a king bed room, room key given was a room currently under construction. A new room was offered, with a smaller bed. Construction staff were on site and partying late into the night. Room was very dirty overall and we were considering sleeping in our truck. My wife and I slept on top of the bed, and did not use the shower. We left promptly the following morning. I’ve stayed in hundreds of hotels, this is in the top three of properties that I will never return to or recommend.
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback. We are genuinely sorry for the experience you and your wife encountered. Being given access to a room still undergoing work, receiving a smaller replacement accommodation, and dealing with disturbances and cleanliness concerns is unacceptable and far from the environment we strive to provide. Your comments will be addressed with our team to ensure immediate improvements in both operations and guest care. While we cannot undo your disappointment, we re... read more
Run down, smelled, very close to the venue
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to know you found our location convenient for your visit. However, we’re very sorry that the overall condition and cleanliness of the property left you disappointed. We’ve shared your comments with our team to ensure the areas needing attention are promptly addressed. We appreciate you taking the time to share your experience and hope you’ll consider giving us another opportunity to offer a much-improved stay. Sincerely, Hotel Management
The “manager April” will not even attempt to help you if you’re not a male. And the way she lets stuff just go is beyond me. The floor was so sticky, there was a room just full of garbage, you could literally take your room trash and go dump it on a trash pile in a janitor closet. This place actually scared me. I was terrified to be alone here, loading and unloading.
Business response:
Dear Janelle, We sincerely apologize for the distressing experience you encountered during your stay. Your concerns regarding cleanliness, safety, and interactions with our team are very serious, and your feedback has been shared with management for immediate review and corrective action. We deeply regret that your visit caused you fear and discomfort, as the well-being of our guests is always our top priority. Please be assured that we are dedicated to enhancing both the condition of our property and the quality of service ... read more
Will not repeat this experience
Business response:
Dear Rody, Thank you for sharing your experience with us. We truly regret that your visit did not meet expectations and understand how disappointing that must have been. Your feedback is important and has been shared with our team to help us improve the quality of service we provide. We sincerely hope you might consider giving us another opportunity in the future to deliver the comfortable and welcoming stay you deserve. Sincerely, Hotel Management
Not the best place won't stay again Girls were great up front. However room was not swept, halls need vacuumed, bed sheets had hair all over so they brought me new sheets. I had to change them. Can not ever except the front which really is long long walk they won't let you enter side doors.
It wasn’t clean
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.