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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad experience but staff is really good . It's just old property and staff has no fault in it
Business response:
Dear Guest, We apologize for your experience with the property. We understand the importance of a comfortable stay, and we are continuously working on upgrades and improvements to enhance our guests' experience. Your feedback is invaluable in helping us identify areas for improvement. We would love the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Hotel Management
Very smelly. Very low quality. Very noisy, halls all smelled like marajauna .
Business response:
Dear Guest, We sincerely apologize for the unpleasant smells and noise you experienced during your stay. This is certainly not the environment we aim to provide our guests, and we will be addressing these concerns with our team. We are committed to improving our cleanliness and guest experience to ensure a more comfortable stay. We hope to have the opportunity to welcome you back and offer you a much better experience in the future.Sincerely,Hotel Management
DUMP BEWARE...BEWARE..THIS PLACE IS A DUMP!!!!! I booked for 3 nights while i did some work near by. It was inexpensive and close to where i needed to be. I stayed only 1 of the 3 nights and booked somewhere else. It had plenty of long term guests, i stayed up worried about my car being broke into and was awakend at 5 am by the adjacent room as they needed to smoke. I know this because it smelled like they were smoking in my room.
Business response:
Dear Chris, We’re very sorry to hear that your stay did not meet your expectations. We understand how important safety and comfort are when traveling, and we take concerns about security and noise seriously. We are continually working to ensure a peaceful and secure environment for all our guests. We also apologize for any inconvenience caused by smoke odors. Your comments will be addressed with the team to ensure improvements moving forward. We appreciate your input and hope you will consider staying with us again for a mor... read more
Smelly Sticky Room The had ne down for a single bed even though my receipt showed a double. They were able to switch it. Room smelled like dirty socks. Bed were terrible and the shower leaked at the shower head and drenched the wall and floor. Flors were sticky. I would never intentionally stay here again.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the mix-up with the bed type, the unpleasant odor, and the shower leak. We understand how frustrating these experiences can be, and we are addressing them with our housekeeping and maintenance teams to ensure improvements. Cleanliness and comfort are top priorities, and we regret that your room did not meet these standards. We hope you will consider giving us another opportunity to provide you with a much better stay in the future.S... read more
RUN...DO NOT stay here!! DO NOT stay here! We had to change rooms due to fridge not working and bathroom sink not draining. The upgraded room's carpet was so filthy and sticky! The tub was covered in long dark hair and soap scum. The bathroom sink also had not been cleaned-hair in the sink. We put out shoes on to go to bathroom in the middle of the night. This reservation is for 7 days, Non-refundable. Our solution: I went to the front desk and got cleaning supplies and cleaned the bathroom myself. We bought 5 shower curtain... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered with your room, as this is certainly not the standard we aim to uphold. We deeply regret the inconvenience and discomfort you experienced during your stay, especially regarding the cleanliness of the room. Your feedback is extremely valuable, and we will address these concerns with our housekeeping and maintenance teams immediately to ensure this doesn’t happen again. We appreciate your understanding and hope you’ll consider giving us another chance to provide... read more
Don't recommend staying here Room smelled like cigarettes & was very hot, halls smelt like very strong cat pee & elevator was broken
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. The smell of cigarettes and the unpleasant odor in the hallways and elevator are absolutely not acceptable, and we take these matters very seriously. We will address the concerns with our housekeeping and maintenance teams immediately to ensure this doesn’t happen again. We regret that these issues impacted your stay and appreciate your patience. Your feedback is valuable to us, and we are committed to improving our services. We hope you’ll c... read more
I have stayed at the same hotel chain in a different city and had a clean and pleasant experience, which is why I decided to stay at this hotel chain again in Salt Lake City. Unfortunately, it was a bad decision. This hotel is very old, and the cleanliness was unacceptable, with hair found on the sheets. I do not recommend this location.
Business response:
Dear Guest, We’re sorry your experience didn’t meet your expectations, especially after a positive stay with our brand. Cleanliness is a top priority, and we regret that we fell short in this instance. Your feedback will be shared with our team to ensure improvements. We appreciate your honesty and hope to have another chance to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.