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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Carpet is so dirty and smell is horrible.
Business response:
Dear Mary, We sincerely apologize for the condition of the carpet and the unpleasant odor you experienced during your stay. Cleanliness is a top priority for us, and it is disappointing to learn that we fell short in your room. We are addressing this issue with our housekeeping and maintenance teams to ensure immediate corrective measures. Your experience does not reflect the standards we aim to provide to our guests. We appreciate you bringing it to our attention and hope you’ll give us another chance to better serve you. S... read more
The bed was rock hard and uncomfortable. The smell was unpleasant
Business response:
Dear Kimberley, We’re sorry to hear that the bed was uncomfortable and that the room had an unpleasant smell. Your comfort is important, and we understand how this impacted your stay. Our team is actively addressing these concerns to ensure a more restful and fresh environment for all guests. We appreciate your feedback, as it helps us improve the quality of our accommodations. We hope to have an opportunity to restore your confidence in a future visit. Sincerely, Hotel Management
Homeless dirty hotel worst stay ever Dirtiest hotel ever. Stank elevator. Dirty bed linens looks soiled and full of short curly hairs disgusting. Bathroom was dirty sink and shower full of hairs so gross. This is a hotel for homeless people living there. Also the free breakfast is a to go breakfast only offering cofee and a gronola bar. Not worth your money at all. Do not book tjis dirty stinky homeless filled hotel.
Business response:
Dear Guest, We sincerely apologize for the condition in which you found your room and the discomfort it caused. Your experience does not reflect the standards we strive to uphold. Cleanliness and guest satisfaction are top priorities, and your comments have been shared with our housekeeping and management teams for immediate review and correction. We understand your disappointment with our grab-and-go breakfast and will take your input into consideration as we evaluate our offerings. We truly regret that we fell short during... read more
Smelled like cigarettes Super uncomfortable bed Don’t stay there
Business response:
Dear Guest, We sincerely apologize that your stay was affected by the cigarette smell and the discomfort of the bed. Our hotel is committed to maintaining a smoke-free environment, and we regret any inconvenience caused by this issue. We also take guest comfort seriously and are continually working to improve our bedding and overall room experience. Your comments help us identify areas needing attention, and we appreciate you bringing this to our attention. We hope you will consider giving us another chance to provide a more... read more
Ick Kinda gross. Actually had bugs in the room. If i would have been there for any more time than i was, i would not have stayed.
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the presence of pests, which is certainly not the standard we strive to uphold. Your concerns have been shared with our pest control and housekeeping teams for immediate action to prevent this from happening again. We understand how important cleanliness and comfort are to your stay, and we regret falling short. We appreciate your input and hope to provide a better experience next time. Sincerely, Hotel Management
Worst hotel I’ve ever stepped foot in First time I’ve ever had to leave a hotel.
Business response:
Dear Guest, We're truly sorry to hear that your experience fell far below expectations and that you felt the need to leave. This is not the impression we strive to give our guests. We take your comments seriously and are reviewing your concerns internally to ensure improvements are made. Your satisfaction is important to us, and we regret we did not meet that standard during your stay. Sincerely, Hotel Management
Caution! Hotels.com said the facility had a hot tub and a pool. It did not! There never has been, it wasnt just out of service. We were also told it would have a free breakfast. It didnt. Just coffee. There was no ice, they didnt check the room daily unless you paid a fee. It appeared it was the place for all the transient people to hangout. Which, no shade they need a place to go, but with them came giant dog poo piles and a massive amount of cigarette butts. On that note... it was supposed to be a non-smoking facilty but o... read more
Business response:
Dear Guest, We sincerely apologize for the confusion regarding the amenities. We're actively working with our third-party partners to ensure accurate information is provided moving forward. We're glad to hear that our front desk staff was helpful and that you appreciated the in-room cooking options. We are committed to improving our guest experience, and we will address the concerns you've raised to ensure a more comfortable stay for future guests. We hope to welcome you back soon! Sincerely, Hotel Management
The guy at the front desk was nice. That was the only nice thing about the hotel. Sheets were stained, cigarette butts all over the parking lot, second floor reeked of marijuana. Just an overall “ick” feeling.
Business response:
Dear Guest, We apologize for the other aspects of your stay that did not meet your expectations. Cleanliness and guest comfort are our top priorities, and we are taking immediate steps to address the issues with the room and the overall property. We will ensure that the parking lot and hallways are regularly maintained and that appropriate measures are in place to provide a more pleasant and comfortable environment for all guests. We appreciate your input and hope to welcome you back soon. Sincerely, Hotel Management
Took way too long to check in, questionable ppl hanging around parking lot and the tiny lobby. Clerk was friendly and kind but frankly not “operating at full capacity “. Will NOT be returning to ESA!! Totally outdated facilities.
Business response:
Dear Guest, We apologize for the delays during your check-in experience and for any concerns you had regarding the safety and appearance of the property. Our goal is to provide a smooth and welcoming stay for all guests, and we are actively working to improve both the check-in process and the overall property upkeep. We value your comments and will continue to make enhancements to better serve you and future guests. We appreciate your input and hope to welcome you back for a more positive experience. Sincerely, Hotel Managem... read more
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.