Extended Stay America - San Antonio - Airport

Business response:

Laura, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management 

Business response:

Ryan, thank you for letting us know your visit at Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know you our location close to the stores and restaurants was ideal for you and that you had a pleasant time with us. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your suggestions and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know you liked our parking facility and that you were impressed with our affordable rates. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We apologize for the problem you encountered during your stay. Please know we are working with our housekeeping team to ensure this receives deep clean and our pest control will treat the room to prevent future infestation. On a positive note, We are glad you enjoyed our friendly staff as well as our clean rooms. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Smitty, thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and our location worked well for your needs. We appreciate you being our guest and look forward to welcoming you again! Sincerely, Hotel Management 

Business response:

James, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management