Extended Stay America - San Antonio - Airport

Business response:

James, thank you for being our guest at Extended Stay America. We are glad to know you were happy with your accommodation and that you found us to be a good value. It was a pleasure having you, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Juan, thank you for your glowing review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as encouragement to all of us. We enjoyed hosting you and look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Carlos, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for the review. We are pleased everything went well for you during your visit and that our location made it even better. Thank you for choosing to stay with us. We look forward to your next stay! Sincerely, ​Hotel Management 

Business response:

Anthony, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us. Your feedback for the HVAC unit is shared with the engineering team to review and action. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Anthony, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Yolanda, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to it. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Kewana, thank you for choosing Extended Stay America for your needs. We are pleased to know you liked our convenient location and that you had a nice stay with us. That being said, we are sorry you weren’t happy with the size of your room. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management