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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There are roaches in the rooms
Oh boy Should have read the reviews more closely. It is an older property and I guess some things just happen. When we got to the room a big roach was on its back still fighting for its life, lamps didn't work and we had beard trimmings still left on the sink. When I went to tell the night crew at the front desk they couldn’t be bothered and asked what the problem was over and over. In order to get more towels you have to exchange them etc, every time we had a request they looked at us as if we were dummies. When I asked the... read more
Don't want to go into detail but an exterminator needs to be called ASAP
Room felt dirty Bed bugs I was inchy in bed only
Invasion of privacy Wasn't told about a pet deposit but after there maintenance man walked into the room without knocking thankfully my dog alerted me I was undressing. Than im informed the gm went down after i left and just let herself in. I was informed the pet deposit is 29.50 but on there site it says 25.00 thats misleading why is there taxs on a deposit.
I didn't like anything
Business response:
Dear Anastasia, We’re sorry to learn that your visit was disappointing from start to finish. It’s always our goal to create a comfortable and welcoming environment, and we regret that we missed the mark during your stay. Your feedback is important, and it’s being shared with the appropriate teams so we can identify where we need to make meaningful changes moving forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Smell room and beshe
Business response:
Dear Amir, We're sorry to know that the condition of the room and bedding did not meet expectations. A fresh and comfortable environment is something every guest deserves, and we regret that this was not your experience. Your comments have been shared with our team so the matter can be addressed. We appreciate you bringing it to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Terrible No rooms available
Business response:
Dear Kira, We’re sorry to hear that your visit was impacted by the lack of available accommodations. We understand how disappointing it is to arrive and not be able to check in as expected, especially when travel plans are carefully arranged. While availability can sometimes shift quickly due to high demand or late check-outs, we understand that this is no excuse for the inconvenience you faced. Your experience has been shared with our team so we can take a closer look at how we manage room readiness and ensure clearer commu... read more
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.