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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My allergies were immediately activated when I walked in the room. The room was musty and smelled of mold and mildew. Had to leave early because woke up to roaches crawling on me in the bed. Bedding and towels were dirty and stained.
Business response:
Dear Shanelle,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The room was absolutely filthy. I spent my first day here scrubbing up probably years of grime it was so bad. The stove looked like no one had ever removed the burners to clean. The furniture had a thick layer of gunk on it. And there was a pair of old socks left in one of the cabinets.
Business response:
Dear Jarita, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. We appreciate your input and hope to welcome you back soon for an even better stay!Sincerely,Hotel Management
Tub was horrible
Business response:
Dear Randy, Thank you for your feedback regarding your recent stay. We’re sorry to hear that the condition of the tub did not meet your expectations. Cleanliness and comfort are our priorities, and we take your concerns seriously. We appreciate your insights, as they help us identify areas for improvement. We hope to address this issue promptly and provide a better experience for our guests in the future. We would welcome the opportunity to serve you better on your next visit.Sincerely,Hotel Management
This place was horrible. I took photos of bugs every night of my stay. When I checked out the front desk person seemed very indifferent to my concern of the bugs. I emailed the general manager and assistant general manager and I received no response.
Business response:
Dear Daniel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Dogs fight and no one doing anything There were dogs fighting in front of our hotel room at 1am-3am called front desk woman said she would check in it. But it continued on and off all night. Horrible
Business response:
Dear Jennifer, Thank you for your feedback. We deeply regret the disturbance caused by the dogs outside your room during your stay. This is not the experience we strive to provide, and we apologize that the issue was not resolved promptly. We will address this matter with our front desk staff to ensure better handling of such situations in the future. Your comfort is our priority, and we hope to welcome you back for a more pleasant stay next time.Sincerely,Hotel Management
First room smelled like a freshly smoked cigar, second room was not cleaned and smelled like someone urinated on the sheets. 3rd room we gave up and it smelled like weed
Business response:
Dear Joshua, Thank you for sharing your feedback. We sincerely apologize for the unacceptable conditions you experienced with the rooms during your stay. This is not the standard we strive for, and we take your comments seriously. Cleanliness and comfort are our top priorities, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and hope you’ll consider giving us another chance in the future for a better experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.