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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dogs fight and no one doing anything There were dogs fighting in front of our hotel room at 1am-3am called front desk woman said she would check in it. But it continued on and off all night. Horrible
Business response:
Dear Jennifer, Thank you for your feedback. We deeply regret the disturbance caused by the dogs outside your room during your stay. This is not the experience we strive to provide, and we apologize that the issue was not resolved promptly. We will address this matter with our front desk staff to ensure better handling of such situations in the future. Your comfort is our priority, and we hope to welcome you back for a more pleasant stay next time.Sincerely,Hotel Management
First room smelled like a freshly smoked cigar, second room was not cleaned and smelled like someone urinated on the sheets. 3rd room we gave up and it smelled like weed
Business response:
Dear Joshua, Thank you for sharing your feedback. We sincerely apologize for the unacceptable conditions you experienced with the rooms during your stay. This is not the standard we strive for, and we take your comments seriously. Cleanliness and comfort are our top priorities, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and hope you’ll consider giving us another chance in the future for a better experience. Sincerely,Hotel Management
Terrible place It was horrible
Business response:
Dear Linda, Thank you very much for staying with us and taking the time to provide a review. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is very important to us. We hope you will consider revisiting with us again for the hospitality you deserve.Sincerely,Hotel Management
They don’t have breakfast
Business response:
Dear Nayheli, We value your feedback and are grateful for your comments. We regret any disappointment you experienced due to our breakfast options. We hope the positive aspects of your stay made up for our not meeting every expectation. It was our pleasure hosting you, and we hope you will stay with us again the next time you visit the area. Sincerely, Hotel Management
The air conditioner was dripping water on the carpet next to the bed our close got wet you can't walk barefoot cz the carpet is wet in different spots and it smells horrible the pillows are so old I don't recommend this hotel for the same price you can stay in the hotels around and the complementary breakfast is just oatmeal and muffins Wich they were very old
Business response:
Dear Juana, Thank you for evaluating your recent stay with us. We are disappointed that our breakfast did not meet your expectations and are truly sorry to hear about your experience regarding the issues you had with the air unit during your stay. Please accept our apologies for the inconvenience this caused. We are committed to upholding a high standard of quality and service and will be sure to look into this further. Thank you so much for bringing this to our attention. We hope you will return soon so we can provide you w... read more
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 1,983 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.