This profile has been claimed by the business owner or representative.
Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No public restrooms
Business response:
Dear Guest, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We regret your experience did not meet your expectations. We assure you that your concerns are being shared with the appropriate individuals. Please consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management
Needs Improvement First, the room smelled bad. Second, found two large roaches dead on the floor. Third, construction being done on the room nearby. Nice room layout but I didn't enjoy staying there and don't plan on returning.
Business response:
Dear Guest,We’re sorry your stay was not a pleasant one. A fresh and well-maintained environment is important, and we regret that unpleasant conditions and cleanliness concerns impacted your experience. We also understand how disruptive nearby construction can be and apologize for any inconvenience it caused. While we’re glad you liked the room layout, we regret that your overall stay did not meet expectations. Your feedback is valuable, and we will use it to address these concerns with our team. We do hope you will stay wit... read more
Not so bueno I was in building 3 and twice the room key wouldn’t open door. Finally requested another room. Room smelled like Mary Jane, bed was wore out and sunk to floor and no shower knob to take bath or shower.
Business response:
Dear Travis,We're sorry your stay fell short of expectations. It's concerning to learn about the issues you faced, from the key card difficulties to the room condition. We understand how frustrating it must have been to encounter an unpleasant odor, an uncomfortable bed, and a missing shower knob. Our team addresses these concerns to ensure a more pleasant experience for future guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
First room they had me in was still dirty when entering. Went back to front desk requesting a different room. Second one seemed clean till pulled down the sheets and saw long dark hair all ober. Then, the tub looked filthy!
Business response:
Dear Tammy,We sincerely apologize for the condition of your room upon arrival. It’s disappointing that switching rooms did not provide the fresh and comfortable space you expected. We regret the inconvenience this caused and appreciate you bringing it to our attention. Your feedback is important, and we will be addressing these concerns with our team to ensure our rooms are thoroughly cleaned and better quality control moving forward. We hope to have the chance to welcome you back so we can provide you with the flawless expe... read more
The microwave banged all night long. Our service dog was growling at something and it was a wade of hair in the bathroom behind the trash can. Of hair nasty. Then the morning we got up atarted packing up. My husband found a womans driver licence under the bed. So how is this even poasible if your cleaning your rooms I have pictures. I also gave the lady t the front desk the womans license.
Business response:
Dear Darcy,We deeply regret that your experience did not meet the high standards we strive to uphold. The issues you've described with cleanliness and the microwave are concerning, and we apologize for the discomfort they caused. It's unacceptable that a personal item was left behind, and we will ensure that our cleaning procedures are reviewed to prevent such situations in the future. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable e... read more
The staff was friendly. Got locked out of my room. Turns out the batteries for the lock were bad. The mattress should have been thrown out long ago! Had to balance right in the middle to not roll off in either direction. It was dirty, or in need of fixing. Specially the tub/shower. No pots, pans, or utensils. Turns out you had to request them in advance? Did not expect that with a kitchen in my room. The A/C window unit was musty. Smelled like i was being pelted with mold spores. I kept sneezing. Only good thing i can say is... read more
Business response:
Dear Dawn,While we’re pleased to know the team provided a welcoming attitude during your stay, we regret the challenges you encountered. The condition of the bed and the air quality in your room are concerning, and we sincerely apologize for any discomfort caused. Additionally, we recognize how frustrating it must have been to encounter issues with room access and maintenance. Your note about the kitchenware highlights a gap in communication, as these items are available at the front desk to ensure cleanliness. We understand... read more
Noisy, there is no indoor kitchen utensils, and there is no remote control.Towels, bath towels and other guests' hair
Business response:
Dear Guest,We sincerely apologize for the noise disturbance and the issues with the amenities in your room. We strive to ensure that all rooms are equipped with the necessary items for a comfortable stay, and we regret that this was not the case for you. Your concerns about the towels and cleanliness are also important, and we will address these matters with our team to ensure a higher standard moving forward. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again... read more
Never again…. Extended Stay/San Antonio For the price it was clean. At this hotel it mentions breakfast which should actually be called a coffee bar. I was told I could come and get coffee at 9:30, so I went. After getting it went back to my room and had to go back to the customer service desk, however at that time they were breaking the bar down to put everything a way. I was like you guys only serve coffee and muffins for 15min??? No one cleaned my room nor brought towels when I asked. I was told to bring the dirty ones fo... read more
Business response:
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. It’s disappointing to learn that the breakfast offering and the handling of your towel request did not meet your expectations. We understand how important these services are, and we will work to improve our communication. Your feedback is invaluable, and we’ll be addressing these concerns to ensure a better experience for all future guests. We greatly appreciate your observations and concerns. We hope you will consider giving us a secon... read more
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.