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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The microwave banged all night long. Our service dog was growling at something and it was a wade of hair in the bathroom behind the trash can. Of hair nasty. Then the morning we got up atarted packing up. My husband found a womans driver licence under the bed. So how is this even poasible if your cleaning your rooms I have pictures. I also gave the lady t the front desk the womans license.
Business response:
Dear Darcy,We deeply regret that your experience did not meet the high standards we strive to uphold. The issues you've described with cleanliness and the microwave are concerning, and we apologize for the discomfort they caused. It's unacceptable that a personal item was left behind, and we will ensure that our cleaning procedures are reviewed to prevent such situations in the future. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable e... read more
The staff was friendly. Got locked out of my room. Turns out the batteries for the lock were bad. The mattress should have been thrown out long ago! Had to balance right in the middle to not roll off in either direction. It was dirty, or in need of fixing. Specially the tub/shower. No pots, pans, or utensils. Turns out you had to request them in advance? Did not expect that with a kitchen in my room. The A/C window unit was musty. Smelled like i was being pelted with mold spores. I kept sneezing. Only good thing i can say is... read more
Business response:
Dear Dawn,While we’re pleased to know the team provided a welcoming attitude during your stay, we regret the challenges you encountered. The condition of the bed and the air quality in your room are concerning, and we sincerely apologize for any discomfort caused. Additionally, we recognize how frustrating it must have been to encounter issues with room access and maintenance. Your note about the kitchenware highlights a gap in communication, as these items are available at the front desk to ensure cleanliness. We understand... read more
Noisy, there is no indoor kitchen utensils, and there is no remote control.Towels, bath towels and other guests' hair
Business response:
Dear Guest,We sincerely apologize for the noise disturbance and the issues with the amenities in your room. We strive to ensure that all rooms are equipped with the necessary items for a comfortable stay, and we regret that this was not the case for you. Your concerns about the towels and cleanliness are also important, and we will address these matters with our team to ensure a higher standard moving forward. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again... read more
Never again…. Extended Stay/San Antonio For the price it was clean. At this hotel it mentions breakfast which should actually be called a coffee bar. I was told I could come and get coffee at 9:30, so I went. After getting it went back to my room and had to go back to the customer service desk, however at that time they were breaking the bar down to put everything a way. I was like you guys only serve coffee and muffins for 15min??? No one cleaned my room nor brought towels when I asked. I was told to bring the dirty ones fo... read more
Business response:
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. It’s disappointing to learn that the breakfast offering and the handling of your towel request did not meet your expectations. We understand how important these services are, and we will work to improve our communication. Your feedback is invaluable, and we’ll be addressing these concerns to ensure a better experience for all future guests. We greatly appreciate your observations and concerns. We hope you will consider giving us a secon... read more
My allergies were immediately activated when I walked in the room. The room was musty and smelled of mold and mildew. Had to leave early because woke up to roaches crawling on me in the bed. Bedding and towels were dirty and stained.
Business response:
Dear Shanelle,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The room was absolutely filthy. I spent my first day here scrubbing up probably years of grime it was so bad. The stove looked like no one had ever removed the burners to clean. The furniture had a thick layer of gunk on it. And there was a pair of old socks left in one of the cabinets.
Business response:
Dear Jarita, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. We appreciate your input and hope to welcome you back soon for an even better stay!Sincerely,Hotel Management
Tub was horrible
Business response:
Dear Randy, Thank you for your feedback regarding your recent stay. We’re sorry to hear that the condition of the tub did not meet your expectations. Cleanliness and comfort are our priorities, and we take your concerns seriously. We appreciate your insights, as they help us identify areas for improvement. We hope to address this issue promptly and provide a better experience for our guests in the future. We would welcome the opportunity to serve you better on your next visit.Sincerely,Hotel Management
This place was horrible. I took photos of bugs every night of my stay. When I checked out the front desk person seemed very indifferent to my concern of the bugs. I emailed the general manager and assistant general manager and I received no response.
Business response:
Dear Daniel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 1,983 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.