Extended Stay America - San Antonio - Airport

Business response:

Thank you for taking the time to write a review of your stay. I am so disappointed that you felt the property was unsafe while your stay at the hotel. Please accept my apology. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. 

Business response:

Thank you for your recent review of your stay. I am sorry to hear of the room cleanliness issues In response to your feedback, I am having housekeeping deep clean this room and have contacted our contractor to treat the room. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. 

Business response:

Your review for our hotel was recently brought to my attention. The situation you described regarding your stay was not acceptable and when you arrived you were not given the room you reserved and we put you in a totally different room from what you asked for. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken to my team and upper management to ensure your experience is not repeated. Thank you very much for bringing this to our attention. I do hope that you will return to our ... read more