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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sucks Claimed they couldn't charge to prepaid card, however, somehow charged my card for one night stay. Scandalous can artists..wouldn't recommend to my ex-wife..
Business response:
Brian, please accept my apology for not living up to your expectations during your visit. We are sorry for the inconvenience which you had with your bill. I have shared your feedback with my front desk team to handle these situations more diligently. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
2 cockroaches in the main table!!!!!!!!!! dirty place after i mentioned to the front desk just said I so sorry!!!!!!!!!!!!!!!
Business response:
We take comments such as this very seriously, so we thank you for providing the information. Please accept our apologies for the concerns outlined in your feedback and for the minimal concern provided by our staff. I will certainly have the room thoroughly inspected and treated as a precaution. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
Roaches I managed to kill 5 roaches
Business response:
Thank you for your candid evaluation. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have contacted our pest control provider to address the issue as quickly as possible. We truly regret the inconvenience caused, and please give us another chanc... read more
Room with fleas The room was very small, no provisions like silverware in the room and it's supposed to be an extended stay place, you have to ask for anything like this at the front desk. Then I crawl into bed and realize the sheets were dirty. Then after getting into bed I felt like I was being eaten up by fleas. I understand this is also a pet friendly hotel but overall experience was not good.
Business response:
Thank you for your feedback. We would like to apologize for this most unfortunate situation and assure you this is not the experience we want our guests to have. Since our suites have their own personal entrance from the outdoors, an unwanted insect may find it's way in, even though we take all precautions to prevent this from happening with regularly scheduled pest control. We have contacted them for an immediate visit to address the issue quickly. We hope you will consider giving us another chance to prove we are up to the... read more
Definitely needs a face lift I was suppose to stay for 2 nights but I cut it short. I personally didn't feel comfortable staying there. During the day it's ok but at night you have people hanging outside their rooms in which the hotel management can't do anything about that. For a female to stay by her self there is just uncomfortable. hotel was semi-clean. You can definitely tell when they clean the rooms, they don't thoroughly clean every spot in the room. My room had a little bit of trash underneath the bed. Bathroom sink... read more
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, General Manager
Roaches Lots of roaches very bad expirence got moved to another room dame roaches every where inculding the beds no sleep
Business response:
Richard, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issues as quickly as possible. Thank you for bringing this to our attention. We hope you will give us another chance so that we can provide you with a better visit. Sincerely, General Manager
Good Room Bad Mgmt Just make sure you have everything you need before checking in. Don't rely on staff for any personal needs.
Business response:
Thank you for your feedback. It was troubling to read about your experience at our hotel. This is not the impression we like our guests to have when they select our hotel for their lodging needs. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Roche's crawling,heating smoking burn I had to ask to move to another room cuz heater starting smoking like burning and smoke alarm got activated.tje second room infested.with cookcarroches.
Business response:
Please accept our sincere apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Dirty tub, roaches, smoke alarm going off all night. Dirty smelling. I'll n v rnstqy there again. Needs major upgrades in everything
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. To ensure that a situation like yours doesn't happen again, my team is taking all the proper training to better our guests stay. We continually work to improve our hotel and I want to inform you that we are really excited about our renovations that are being done at this time. So I really appreciate you providing us... read more
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.