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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hard to find, it’s covered by a tree. No sign or anything so you will miss it the first time. Nothing fancy, not totally a bust. I did have a roach crawl on me, that caused me to move out the next day!
Business response:
We appreciate you taking the time to post a review. We are sorry for the inconvenience you experienced during your visit and that your room was not in a spotless condition as it should have been. Your feedback has been shared with the housekeeping team to be more diligent with their work so that our future never experience the similar problem. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The shower did not work at all and there was no hotel staff on site to call about it. The rooms had no hair dryers either. The worst part was I asked for a 3 AM wake up call to catch a 6 AM flight out of San Antonio and I never got the call. I went to the lobby and it was closed until 7 AM. No wonder I never got the call. I missed my flight and had to rebook another. I will never stay at an extended stay again!!!
Business response:
We appreciate you choosing our hotel. We are truly sorry there was a problem with your wake-up call. Our Front Office Manager has been informed of your situation to ensure all procedures are being followed by our associates. Please accept our sincerest apologies, and we hope you will give us another opportunity to serve you on your next visit to our area so we can provide you with a much better stay. Hotel Management
Ok Room Smell to small and has bugs tv not functioning
Business response:
Cesar, thank you for your review of our hotel. We apologize for the difficulties you experienced in our room. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols in order to prevent these problems from happening again. Also, the maintenance team is rectifying the issues with the television. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Management cuts corners at guests' expense. Bills itself as a suite but doesn't have enough coffee pots for all rooms. Guests without them have to go down to the lobby if they want coffee. Only had sweet vanilla cream, not even skim milk, muchless half and half.... Bathtub didn't drain. Was standing in two inches of soapy water before my shower ended.... No cups, plates, of flatware in rooms. Have to go to front desk to get them.... This hotel is a suite "wanna be." Pay $10 now a night and stay in a place that has the basics... read more
Business response:
Thank you for choosing to stay at our hotel on your trip to our area. We're sorry we provided you with inferior service and inconvenienced you in any way. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. We appreciate you taking the time to bring these to our attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Bad stay It was good they had roaches and they only clean the room once a week and when I ask to switch my rooms they did and they said we can spray your room for roaches I got a new room and the sink water had hot water but the shower didn’t . I truly wish I could get my money back for the stay it was the worst stay I ever had
Business response:
Melvin, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Disappointing stay overall Room needed cleaning. There was a crumpled dirty bath towel stashed under the kitchen sink when I arrived. There were a few dishes seemingly stashed in a drawer, as opposed to being neatly put away. When attempting to get through to my room telephone, a caller to my room had difficulty with a rude telephone operator at the front desk. Overall not a very pleasant or relaxing experience.
Business response:
Thank you for staying with us. We apologize for the cleanliness issue you experienced in your room and for the behavior of our front desk associate. We assure you that your feedback has been discussed with the housekeeping team and are working with them so that they will be more diligent following established protocol so we do not repeat what you experienced. We have also shared your concerns with our front-desk team to let them know our main goal is to provide outstanding customer care to our guests. We hope to have another... read more
Terrible place don't stay. Only one towel for 3 guests, sheets were very rough. Something was on the sheets that caused
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
At a first glance from the outside it’s an okay property. Walk inside and the check in is quick. “Breakfast” is literally a pot of coffee they put out right by the check in desk. The buildings are not connected, so it has more of an apartment complex feel. We go towards our unit, which is towards the back of the property and immediately spot warning signs it’s not a nice hotel. We’re slowly driving down the length of the property looking for our room, and we see a guy half way slumped over in front of one of the rooms holdin... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Told bluntly that my reservation didnt have a room Was told they didn't have a room for us, receptionist was zero help. Had to contact hotels.com customer support.
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 1,983 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.