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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
upon check-in we noticed bugs in the bed, trash behind the nightstand, and when we stripped the bed to check for additional bugs the mattress pad had a very large urine stain in the middle. When we alerted the staff they said they had no other rooms and could not change us.
Business response:
Kyrie, please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Safe travels. Sincerely, Hotel Management
The leaking shower for two days was loud 24/7, pieces of food in microwave was not acceptable. worse was no fresh towels for second day of staying, Wifi is very slow. Thanks for the free coffee.
Business response:
Alfred, please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Since our suites are designed for home-like living, our guests often bring their own bath amenities. Towels and other articles are available and complimentary at the front desk. Please give us another opportunity to provide you with a better experience on your next stay... read more
FILTHY...STAY AWAY!! DON'T WASTE YOUR MONEY The stay here was HORRIBLE! I reserved a room for "pets" because have a small min daschund and seemed to be the only hotel with availability. I read the reviews and told myself that they were probably not as bad as the reviews said or written by disgruntled customers...was that a mistake. The room was filthy! Nasty floors in bedroom and bathroom, stains on the sheets and looked like the comforters had never been washed due to all the stains on them! The bath/dry towels even had sta... read more
Business response:
Anthoney, please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Safe travels. Sincerely, Hotel Management
Got there and they had not received our reservation and after calling hotels.com and them resending it we had to wait 20 mins for the hotels system to come back up. Reservation I selected was for a king bed with a sofa bed and for some reason reservation was made for two full beds. When I asked the clerk she said they didn’t have any king beds. While checking in cops were called to a room about people fighting and I told clerk just please dnt let it be by them since we have 2 small children and the room she was giving us was... read more
Business response:
We apologize for the inconvenience you had at the time of your check-in and that we couldn't provide you with the room of your choice. Your feedback will help us take appropriate steps to improve our future guest experiences. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Hard to find, it’s covered by a tree. No sign or anything so you will miss it the first time. Nothing fancy, not totally a bust. I did have a roach crawl on me, that caused me to move out the next day!
Business response:
We appreciate you taking the time to post a review. We are sorry for the inconvenience you experienced during your visit and that your room was not in a spotless condition as it should have been. Your feedback has been shared with the housekeeping team to be more diligent with their work so that our future never experience the similar problem. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The shower did not work at all and there was no hotel staff on site to call about it. The rooms had no hair dryers either. The worst part was I asked for a 3 AM wake up call to catch a 6 AM flight out of San Antonio and I never got the call. I went to the lobby and it was closed until 7 AM. No wonder I never got the call. I missed my flight and had to rebook another. I will never stay at an extended stay again!!!
Business response:
We appreciate you choosing our hotel. We are truly sorry there was a problem with your wake-up call. Our Front Office Manager has been informed of your situation to ensure all procedures are being followed by our associates. Please accept our sincerest apologies, and we hope you will give us another opportunity to serve you on your next visit to our area so we can provide you with a much better stay. Hotel Management
Ok Room Smell to small and has bugs tv not functioning
Business response:
Cesar, thank you for your review of our hotel. We apologize for the difficulties you experienced in our room. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols in order to prevent these problems from happening again. Also, the maintenance team is rectifying the issues with the television. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Management cuts corners at guests' expense. Bills itself as a suite but doesn't have enough coffee pots for all rooms. Guests without them have to go down to the lobby if they want coffee. Only had sweet vanilla cream, not even skim milk, muchless half and half.... Bathtub didn't drain. Was standing in two inches of soapy water before my shower ended.... No cups, plates, of flatware in rooms. Have to go to front desk to get them.... This hotel is a suite "wanna be." Pay $10 now a night and stay in a place that has the basics... read more
Business response:
Thank you for choosing to stay at our hotel on your trip to our area. We're sorry we provided you with inferior service and inconvenienced you in any way. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. We appreciate you taking the time to bring these to our attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Bad stay It was good they had roaches and they only clean the room once a week and when I ask to switch my rooms they did and they said we can spray your room for roaches I got a new room and the sink water had hot water but the shower didn’t . I truly wish I could get my money back for the stay it was the worst stay I ever had
Business response:
Melvin, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.