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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed 2 nights. First room, burnt buld in bathroom, reported to the front desk. Was told that a work order had to be put in for the next day and that they had no replacement bulbs on hand.. I was offered the option to move but declined. Later that night the AC didn't seem to be working very well, at that time I did move to another room. Now in this room there were live roaches in the microwave and the shower would not drain nor turn off completely. This is not the kind of inconveniences that I have become accustomed to whil... read more
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Overpriced There were roaches in our room. As we arrived late at night there was a thug guy talking on the phone in the stair way. Breakfast is literally granola bars, muffins, and coffee.
Business response:
Adrian, thank you for your feedback. We were disappointed to read our hotel and facilities did not provide the value you were hoping for. Moreover, we are sorry for the cleanliness issues you had in your room. We are reviewing this with our Housekeeping team, and we have asked our pest control provider to treat the room immediately. Also, we have taken note of your feedback with regards to our grab-and-go breakfast and will be shared with our Brand Leaders to improve our future guests’ experiences. We hope you will give us a... read more
The hotel did not honor my reservation and was rude about canceling since I didn't want to wait til she 11
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
First I booked the room and the. They told me it was overbooked, called Expedia and they told me it was overbooked as well, then got disconnected and then next Expedia agent told me they had availability; arrived at hotel and the room was dirty under the bed, Agent was kind enough to give me $6.00 laundry coins as compensation ( six dollars )
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Absolutely zero breakfast even though it advertised full breakfast included. Said “shipment of muffins had not arrived”. Unbelievable! Room didn’t even have a coffee maker in it. Find somewhere else to stay
Business response:
We are sorry you were unable to take advantage of our grab-and-go breakfast. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' issues regarding the breakfast we serve. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
upon check-in we noticed bugs in the bed, trash behind the nightstand, and when we stripped the bed to check for additional bugs the mattress pad had a very large urine stain in the middle. When we alerted the staff they said they had no other rooms and could not change us.
Business response:
Kyrie, please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Safe travels. Sincerely, Hotel Management
The leaking shower for two days was loud 24/7, pieces of food in microwave was not acceptable. worse was no fresh towels for second day of staying, Wifi is very slow. Thanks for the free coffee.
Business response:
Alfred, please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Since our suites are designed for home-like living, our guests often bring their own bath amenities. Towels and other articles are available and complimentary at the front desk. Please give us another opportunity to provide you with a better experience on your next stay... read more
FILTHY...STAY AWAY!! DON'T WASTE YOUR MONEY The stay here was HORRIBLE! I reserved a room for "pets" because have a small min daschund and seemed to be the only hotel with availability. I read the reviews and told myself that they were probably not as bad as the reviews said or written by disgruntled customers...was that a mistake. The room was filthy! Nasty floors in bedroom and bathroom, stains on the sheets and looked like the comforters had never been washed due to all the stains on them! The bath/dry towels even had sta... read more
Business response:
Anthoney, please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Safe travels. Sincerely, Hotel Management
Got there and they had not received our reservation and after calling hotels.com and them resending it we had to wait 20 mins for the hotels system to come back up. Reservation I selected was for a king bed with a sofa bed and for some reason reservation was made for two full beds. When I asked the clerk she said they didn’t have any king beds. While checking in cops were called to a room about people fighting and I told clerk just please dnt let it be by them since we have 2 small children and the room she was giving us was... read more
Business response:
We apologize for the inconvenience you had at the time of your check-in and that we couldn't provide you with the room of your choice. Your feedback will help us take appropriate steps to improve our future guest experiences. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 1,983 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.