This profile has been claimed by the business owner or representative.
Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing stay overall Room needed cleaning. There was a crumpled dirty bath towel stashed under the kitchen sink when I arrived. There were a few dishes seemingly stashed in a drawer, as opposed to being neatly put away. When attempting to get through to my room telephone, a caller to my room had difficulty with a rude telephone operator at the front desk. Overall not a very pleasant or relaxing experience.
Business response:
Thank you for staying with us. We apologize for the cleanliness issue you experienced in your room and for the behavior of our front desk associate. We assure you that your feedback has been discussed with the housekeeping team and are working with them so that they will be more diligent following established protocol so we do not repeat what you experienced. We have also shared your concerns with our front-desk team to let them know our main goal is to provide outstanding customer care to our guests. We hope to have another... read more
Terrible place don't stay. Only one towel for 3 guests, sheets were very rough. Something was on the sheets that caused
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
At a first glance from the outside it’s an okay property. Walk inside and the check in is quick. “Breakfast” is literally a pot of coffee they put out right by the check in desk. The buildings are not connected, so it has more of an apartment complex feel. We go towards our unit, which is towards the back of the property and immediately spot warning signs it’s not a nice hotel. We’re slowly driving down the length of the property looking for our room, and we see a guy half way slumped over in front of one of the rooms holdin... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Told bluntly that my reservation didnt have a room Was told they didn't have a room for us, receptionist was zero help. Had to contact hotels.com customer support.
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Disappointed. Check in was way enough staff friendly and courteous. The room. In a word dusty and borderline nasty with dust and grit and grime all over the kitche. The bathroom was ok but the tub was disgusting. Absolutely filthy. Nothing seemed to be actually clean in the bathroom. Hairs lol over the tub walls, greasy tub floor hair and grime and crap in the corners and soap bin. Yuck! Complained and they did very little about it. Kitchen. No coffee or tea but there is a nice size refrigerator and a smallnmicrowav but agai... read more
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Bugs of all kinds nasty linen stains Don’t waste your money unless you like bed bugs and blood stained linens. This review is from the Office Manager that set 3 rooms for people working in the area temporarily. One person has a break out of hives on his legs. This place is offered at a good rate but not worth the money. Awful terrible rooms. All three people with different rooms had the same experience.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up as needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
No pots or pans in the room. There was a couple fighting and yelling in the next room. No coffee pot in the room. Didn’t feel safe
Business response:
The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware ofthese situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We would also liked to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again... read more
Don't believe their ad This hotel advertised a continental breakfast. That turned out to be coffee. The "breakfast" order "didn't get delivered." We asked what it would have been and we were told by the hotel syaff it would have been a granola bar. This place also looks nothing like the picture used to portray it's appearence on Expedia. A true ripoff!
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We regret our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.