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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed. Check in was way enough staff friendly and courteous. The room. In a word dusty and borderline nasty with dust and grit and grime all over the kitche. The bathroom was ok but the tub was disgusting. Absolutely filthy. Nothing seemed to be actually clean in the bathroom. Hairs lol over the tub walls, greasy tub floor hair and grime and crap in the corners and soap bin. Yuck! Complained and they did very little about it. Kitchen. No coffee or tea but there is a nice size refrigerator and a smallnmicrowav but agai... read more
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Bugs of all kinds nasty linen stains Don’t waste your money unless you like bed bugs and blood stained linens. This review is from the Office Manager that set 3 rooms for people working in the area temporarily. One person has a break out of hives on his legs. This place is offered at a good rate but not worth the money. Awful terrible rooms. All three people with different rooms had the same experience.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up as needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
No pots or pans in the room. There was a couple fighting and yelling in the next room. No coffee pot in the room. Didn’t feel safe
Business response:
The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware ofthese situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We would also liked to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again... read more
Don't believe their ad This hotel advertised a continental breakfast. That turned out to be coffee. The "breakfast" order "didn't get delivered." We asked what it would have been and we were told by the hotel syaff it would have been a granola bar. This place also looks nothing like the picture used to portray it's appearence on Expedia. A true ripoff!
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We regret our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Evidence of roach activity in kitchenette and bathroom area.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Roaches!!!!!!
Business response:
Christina, thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Housekeeping We stayed at Room 250, rugs are stained and dirty. We found candy wrappers, Budweiser bottles, dirty socks under the beds. Roaches in the room. Bathtub water handle is broken, it doesn't stay inplace, lowering to hotter setting it was a constant battle at shower time! Staff was friendly and helpfull. I didn't complaint until check out, since we were mostly on the go, and I bought Clorox clean up and Lysol. And we didn't discover garbage until Sunday night. I spoke to receptionist Susanna on 12/12 and she was ver... read more
Business response:
Cindy, we are sorry we failed to deliver the exceptional stay you deserved. We regret that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. If we can be of any further assistance, please feel free to reach out to our front desk. We look forward to serving you much better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 1,983 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.