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Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like the fact that my comforter had what look like blood stains on them.
Business response:
Thank you for choosing Extended Stay America for your stay. We are pleased to know you had a pleasant time with us, but we are sorry for the cleanliness issue you experienced in your room. Your concerns have been discussed with the housekeeping team to be more diligent with their efforts. Thanks for the feedback. We hope to have an opportunity to welcome you back in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Decent This place was decent. We were greeted by a friendly checkin person. She answered our questions and even gave us information about local attractions. However, the hotel was not as great as we thought it would be after seeing its ratings. Our room was a bit dirty. There was candy and trash under the bed. There were hairs in the bathtub. Also, the air conditioner needed repairs. It made loud noises all night and it was impossible to sleep without it since San Antonio is extremely hot. The air conditioner made it difficu... read more
Business response:
Jennifer, thank you for taking the time to review your stay. Although we are glad you liked our courteous associates, we are sorry for the issues you mentioned and the inconvenience they casued. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests have an exceptionally pleasant experience when staying at our hotel. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Good clean hotel We booked several rooms for a short weekend vacation. The rooms were clean for the most part. There were only a couple of stains on the blankets and the pillows smelled slightly like cigarette even though the hotel was smoke free. But not a big deal. The lady in the front desk was really nice and helpful. The breakfast to go was a let down because the last two days we were there, the only thing they had left sometimes was coffee.
Business response:
Thank you for sharing a feedback about your stay. We are pleased to know your overall experience was enjoyable, but we are sorry for the cleanliness issues you had in your room. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
I like the layout and how big the room is You need to work more on the cleanliness...it smelled of nothing but trash as soon as you walk into the building.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
The rokm could have been a bit cleaner. I found a old candy wrapper and there was a dead bug in the bathroom, but it really wasnt bad. The staff was exceptional and i was comfortable. I will return.
Business response:
Dear Ashleigh, thank you for being our guest at Extended Stay America. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
It was okay It was okay.. when I went to check in the room (suite) I had booked was not available, we had to stay in two separate rooms instead. I had paid for 2 nights & there was some confusion, I guess, and they were telling us to check out after the first night. We had to explain the situation to the same receptionist that had checked us in so that was frustrating. But the actual room we stayed in was nice.
Business response:
Dear Ashley, thank you for your feedback on Extended Stay America. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
It was ok. First impression was great. Service was amazing! Sofa bed was covered in chips and crumbs. Cabinets and floors had roaches. Definitely needs an upgrade.
Business response:
Karen, thank you for being our guest at the Extended Stay America. Although we are glad to know you liked our service, we are sorry for the cleanliness issues you had in your room and that it was not up to your expectations. We are addressing this review with our housekeeping team, and we have asked our pest control provider to ensure procedures are being followed to prevent future infestation. Also, your comments with regards to the condition of our rooms will be shared with concerned individuals in our organization plannin... read more
We found 2 bugs in the room. One was a small bug next to the cupboard and then my husband found an even bigger one near the baseboard. My husbands believes they were cockroaches. I wasn't comfortable after this.
Business response:
Alicia, we sincerely apologize for the cleanliness issue you experienced in your room. Although we have regular pest control service in our hotel, we are sorry for the unwanted visitors in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 4.2 star rating with 968 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.