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Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The AC wasn’t very cold but it wasn’t hot outside so room was cool and comfy and since we were only there one night it wasn’t worth complaining about since everything else was so nice. The staff was excellent.
Business response:
Ali, thank you for staying at Extended Stay America. We are glad to read you had a comfortable stay and liked the service provided by our staff. We have addressed the air-conditioning issue with our engineering staff to service this immediately. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Staff was nice but machines for payment were down. Rooms and hallways had disctinct mildew and or smoking smell. Pillows extremely soft and worn. Beds/mattresses squeaked and towels smelled like smoke. If sensitive to odor and or smoke smell wouldn’t recommend staying here. Hallways have smoke odor as well.
Business response:
Mike, thank you for choosing our hotel. We are pleased to know you were happy with our associates, however, we are sorry for the smoke odor you encountered during your stay with us. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also with our front desk team to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you back soon. Sincerely, Hotel Management
Business response:
Ken, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Our family stay It was a pleasant stay but honestly the so called “ breakfast” is simply a cup of bad tasting coffee and a small packaged muffin. Everything else was great.
Business response:
Mark, thanks for choosing Extended Stay America. It feels good to know you enjoyed our offerings and had a great stay with us. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Business response:
Marvin, thank you for your fantastic rating! We're delighted you visited Extended Stay America and that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Business response:
Kyle, thank you for your gracious rating of Extended Stay America. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management
Got what I paid for Tv wasn’t working, window leaked when it rained, room had a smell of smoke even though supposedly smoke free, everything else was fine, easy to get to and a good location.
Business response:
Michele, thank you for taking the time to review our hotel. We are glad to read you had an overall pleasant visit and liked our location. However, we apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay i... read more
Business response:
Lani, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 4.3 star rating with 1,027 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.