Extended Stay America - San Antonio - Colonnade

Business response:

Michele, thank you for taking the time to review our hotel. We are glad to read you had an overall pleasant visit and liked our location. However, we apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay i... read more

Business response:

Lani, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Cynthia, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. Your feedback will be shared with our housekeeping team. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Roxana, thank you for the wonderful feedback of Extended Stay America. We are glad to know you loved our ideal location and that you had a great stay with us. Your kind compliments will be shared with Dennis for doing an amazing work. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience about your stay at Extended Stay America. We are sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Your feedback has been shared with the housekeeping team to be more diligent with their efforts so that our future guests never experience a similar problem. Thanks again, and we hope to see you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Rebeca, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Maria, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had an amazing stay with us. However, we are sorry you were unhappy with our grab-and-go breakfast. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management