Extended Stay America - San Antonio - Colonnade

Business response:

Maritza, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a good stay with us. We have taken a note of your feedback as it helps us to enhance our future guests’ experiences. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management 

Business response:

Daniel, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had an amazing stay with us and loved everything we offer. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Amanda, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Rose, thank you for being our guest. We are glad to know you had a good stay and you liked our friendly associates. However, we are sorry our room was not up to your expectations and for the cleanliness issues you had during your stay. Your comments will be shared with the concerned individuals in our organization planning a future renovation. Until then, we will redouble our efforts in providing the guests with a clean and comfortable accommodation that they deserve. We hope you will give us another chance to impress you on... read more

Business response:

Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know we were able to meet your expectations for a pleasant stay at an affordable price. The feedback regarding the cleanliness issue is shared with the housekeeping team for review and action. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to post a review. We are sorry that you were unhappy with our hotel policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope we have the opportunity of hosting you back again for a much better experience. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are delighted as you had a great stay with us and found our offerings were to your satisfaction. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope to have another chance of hosting you better in the future. Sincerely, Hotel Management 

Business response:

Narendra, thank you for your feedback. We are sorry we missed making your stay a great one. We strive to deliver a home-like stay for all our guest, and we will be more diligent moving forward. Your feedback about our grab-and-go breakfast has been shared with our Brand Leaders to improve our future offerings. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management