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Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok. First impression was great. Service was amazing! Sofa bed was covered in chips and crumbs. Cabinets and floors had roaches. Definitely needs an upgrade.
Business response:
Karen, thank you for being our guest at the Extended Stay America. Although we are glad to know you liked our service, we are sorry for the cleanliness issues you had in your room and that it was not up to your expectations. We are addressing this review with our housekeeping team, and we have asked our pest control provider to ensure procedures are being followed to prevent future infestation. Also, your comments with regards to the condition of our rooms will be shared with concerned individuals in our organization plannin... read more
Family fun trip It was awesome! Fit my family perfectly and there was enough space for everybody ☺️
Business response:
Mary, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Satisfied Rooms were nice but not clean as some of the other extended stays we have visited
Great hotel! Nice staff, clean room, great amenities, just a good overall hotel.
Business response:
Thanks for the awesome feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to San Antonio. Sincerely, Hotel Management
Everything was very good except doors from other rooms closed to loud
Business response:
Arturo, thank you for choosing Extended Stay America. We are glad to know you enjoyed most aspects of our hotel and that you had a nice stay here. We wish we would have known about the noise issue as we would have resolved it to your satisfaction. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management
Nice hotel Lovely clean hotel. Staff were very nice and accommodating. Breakfast was disappointing but other than that it was lovely.
Business response:
Catherine, thank you for choosing Extended Stay America! We work hard to create a comfortable and friendly atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It was a pleasure having you as our guest, and we look forward to showing you our hospitality again. Sincerely, Hotel Management
We found 2 bugs in the room. One was a small bug next to the cupboard and then my husband found an even bigger one near the baseboard. My husbands believes they were cockroaches. I wasn't comfortable after this.
Business response:
Alicia, we sincerely apologize for the cleanliness issue you experienced in your room. Although we have regular pest control service in our hotel, we are sorry for the unwanted visitors in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Hotel stinks and is dirty I got to my hotel at 10 pm after a long days drive. The room we reserved was broke so the two adults had to be split up into seperate rooms with the children. The front desk lady was more than excellent very sweet and kind and pleasant. Walked into the room after a long day it was incredibly hot and stuffy and stinks. The floors are nasty like they haven’t been cleaned the toilet seat doesn’t stay on. I just feel like I’m laying in dirt. At 11 pm with 4 kids and for one night. we just had to suck it... read more
Business response:
Lindsey, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 3.4 star rating with 1,631 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.