This profile has been claimed by the business owner or representative.
Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok for just one night. To be honest I was a little disappointed when I walked in. The building itself looked old inside and out. The front lobby was small. I've seen walk in closets that were bigger. It's inconvenient when you're trying to take all your stuff upstairs and you have to dodge other people trying to squeeze by. The carpet and furniture needed to be vacuumed because there was food crumbs everywhere. The hallways smelled a little musty. The pool needed some cleaning and the trash needed to be taken out. The... read more
Business response:
Thank you posting a review of your stay. It's nice to read you liked our overall service and that you were impressed with your room. However, we apologize for the cleanliness issues you encountered while here. We have shared your comments with our housekeeping staff so that they will be more diligent in their efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Lamoin, thank you for taking the time to share your kind rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Sandhya, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Awesome staff! Front office staff were awesome!
Business response:
Thank you for staying at Extended Stay America and sharing a fabulous review. Our entire staff works hard to attain our guest’s satisfaction in every possible way, and we admire you recognizing their efforts. I will be sure to share your compliments with my Front Desk team for a job well done. We look forward to welcoming you again whenever your travels bring you back here. Sincerely, General Manager
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Business response:
Thank you for the five-star rating. We are so glad you liked our service and facilities. We look forward to hosting you again at Extended Stay America. Sincerely, General Manager
Arrived early for check in. Staff was extremely courteous and offered to call me when a room would become available, within an hour I was able to check in. Rooms are very nice and extremely clean.
Business response:
Wow - Liza, thanks for the awesome feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
Very relaxing Definitely recommend all business trips be boomed there
Business response:
Robert, thank you for being our guest at Extended Stay America. We are We are glad to know all went great during your stay and that you were satisfied with all our offerings. Thanks again for recommending us, and we look forward to seeing you again soon. Sincerely, General Manager
Okay Halls smelt like mold and feet, but the room was nice and very big and comfortable, Ac was a little loud as we slept also there were 2 lights that were out in my room and when I called about them they in no way sounded sincere or concerned, I was just told " ok the maintenance man is out today "... but okay stay
Business response:
Analisa, thank you for choosing Extended Stay America. Although you had an overall pleasant stay and liked your spacious room, we are sorry for the issues you experienced and regret the inconvenience it caused. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. Please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 4.3 star rating with 1,027 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.