Extended Stay America - San Antonio - Colonnade

Anonymous 

on Expedia

11 years ago

Good price needs upgrades and cleanliness Good price sheets and comforter and chairs were stained dusty but very friendly staff 

Joe 

on Expedia

11 years ago

a cluster of poor grades stemmed from my visit Poor customer service From the word go, the orientation to the hotel was terrible," your room is somewhat in that general area, has anyone of you stayed in extended stay before? never mind, we are so cheap. we are not the best yet we are not the.....you know what" This is a quote from the person at the front desk. interesting welcome on my part. lack of adequate supplies Soap, Sugar, Trash bags were dare to come through Linen was unchanged linen was old and hardly did anyone com... read more

Amyzing 

on Expedia

12 years ago

Spacious, but old Room and bathroom was very big and spacious, dvd player convenient for kids, great value for the money spent. Hallways smelled strongly of cigarette smoke ( and im a smoker so thats saying a lot) Would stay there again if i was on small budget, but will look elsewhere as far as cleanliness and comfort. Needs an update / renovation 

Anonymous 

on Expedia

12 years ago

confirmed nonsmoking room was not available all smoking and non-smoking rooms have unpleasant odor, very old not renovated for decades hotel, durty bathroom in the room, durty "gray" instead of white towels 

Lynn 

on Expedia

12 years ago

The outside of the hotel looks very new and in great shape and the hotel service checking in was good. Once we went through the door to the hallway to our room I noticed how dirty the stairs and carpet were and thought oh well it's just a hallway but our room was very plain not very clean and the bed was horrible I felt like I was going to get cooties. I won't go back 

Framos74 

on Expedia

12 years ago

This hotel has a strong smell This hotel was listed a a 3 star hotel but it was really a 1 star or less . Very disappointed. 

HonestInformer 

on Expedia

12 years ago

From outside it looks like a cheap motel Elevator wasn't working...and guess which floor we received the room, of course 3rd floor. 

malanis 

on Expedia

13 years ago

Just like home alone I booked this hotel expecting a hotel. It advertised free breakfast. Beds are not made on a daily basis: you need to make your bed. Breakfast is not served on weekends. It it was like being at my own home, alone. The only difference is that I don't have to pay for sleeping home.