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Extended Stay America - San Antonio - North
- Hotels
- San Antonio, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes breakfast bars, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes breakfast bars, hot cereal, coffee, and tea.
Location details
21103 Encino Commons Blvd., San Antonio, TX, 78259, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A very good hotel. Was comfortable and clean, Full size refrigerator. Glass top burners. Large microwave and actually a large dishwasher. Staff was very nice. Breakfast selection very limited. I would stay here again.
Business response:
Dear Larry, Thank you for staying with us at Extended Stay America and taking the time to share your feedback. We are pleased to hear that you enjoyed your comfortable and clean accommodations and our amenities, including the full-size refrigerator, glass top burners, and large microwave. Our team is grateful for your kind words about their friendliness and helpfulness. We appreciate your feedback regarding the limited breakfast selection and will consider it as we strive to improve our services. We hope to welcome you back ... read more
Business response:
Thank you for your feedback
Almost Memorial Day and the POOL and Hot Tub are down, and no one seems to be working on them. Coffee and packs of instant Oatmeal are hardly worthy of being called "Grab and Go Breakfast". Poor internet connection. Kept getting dropped. Probably not an issue for travelling Construction crews, but unacceptable for Business travelers.
Business response:
Dear Leonard, We apologize for the inconvenience you experienced during your stay with us. We are working to resolve the pool and hot tub issue, and we will review our breakfast offerings and investigate the internet connectivity issue. Thank you for your feedback, and we hope to provide you with a better experience in the future.Sincerely,Hotel Management
Business response:
Thank you for your feedback
No basket bin for trash in the bathroom or the room, we asked the receptionist & service people; resulting using plastic bags. Breakfast, coffee, tea and muffin. Good location.
Business response:
Dear Guest, We appreciate you taking the time to share your experience with us. We understand that even small details can impact the overall impression of our hotel, so we apologize that your stay was not as seamless as it should have been. We would love another chance to provide you with the exceptional hospitality we are known for. Thank you once again for your feedback.Sincerely,Hotel Management
Not bad. The basics are all here: It was clean,safe, convenient, quiet, hot water, cold ac, good tv, good bed, good linens. However, my room #431 needed a couple of repairs…. The bedside light didn’t work properly. the only way to turn on the light was to screw in the light bulb and vice versa. The shower curtain was falling off the wall and the bathroom vanity light needed an additional bulb. Lastly, there were not enough plates silverware, etc. When I went to use the coffee maker, there was a bug in the water chamber. Ick!... read more
Business response:
Dear John, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Please accept our apologies that our housekeeping staff overlooked some areas in your room preparation that do not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for y... read more
Cheap furnishings
Business response:
Dear James, Thank you for choosing us. We regret we did not meet your expectations and that you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Meanwhile, our maintenance and housekeeping team will keep the areas clean and up-to-date for the guest. Please allow us to regain your trust by revisiting us whenever you are in our city again. Sincerely,Hotel Management
Business response:
thank you for your feed back
It was good for the price I guess. The floors felt very dirty and the carpet was sticky feeling and there were cockroaches in the restroom when we got there. The lady at the front desk was very nice even though she was sick.
Business response:
Dear Mindy, Thank you for staying with us and reviewing your experience. We apologize for not providing the clean, spotless room you expected upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - North
How is Extended Stay America - San Antonio - North rated?
Extended Stay America - San Antonio - North has a 4.3 star rating with 940 reviews.
When is Extended Stay America - San Antonio - North open?
Extended Stay America - San Antonio - North is open now. It will close tomorrow at 12:00 a.m.