Extended Stay America - San Antonio - North

Business response:

Dear Juan, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. We apologize for any inconvenience you may have experienced, and we hope you will consider giving us another chance to provide you with ... read more

Business response:

Dear Frieda, Thank you for sharing a review of your visit. We appreciate your feedback and are glad you found our staff friendly and the in-room amenities useful. We apologize for any inconveniences you experienced during your stay. Your input helps us improve, and we will address the issues you mentioned to ensure a more pleasant experience for our guests in the future. Thank you for choosing to stay with us, and we hope to welcome you back for an even more comfortable visit.SincerelyHotel Management 

Business response:

Thank you for your feed back 

Business response:

Dear Raul, We're delighted you had a great stay and appreciate your review at Extended Stay America! Your satisfaction is important to us, and we're pleased you had a positive experience during your visit. We will share your feedback with our team so they know their effort has been recognized and appreciated. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future. Safe travels!SincerelyHotel Management 

Business response:

Thank you for your positive feedback 

Business response:

Thank you for your positive feedback