Extended Stay America - San Diego - Fashion Valley

Business response:

Crystal, thank you for reviewing your stay. Please accept our apologies for the difficulty you had and regret it ruined your special occasion. We have taken appropriate steps to redouble our efforts to provide every guest with outstanding hospitality. We encourage you to try us again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Adrianna, thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are delighted to know our convenient location was the highlight of your great stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Helen, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your rating tells us we met most of your expectations. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Veronica, thank you for choosing us and reviewing your experience at Extended Stay America. Although we are glad you had an overall great stay, we are sorry you were disappointed that you were unaware of some charges. These prices are posted on the booking website so guests can have this information prior to booking with us. Please reach out the front desk as they are always happy to assist you about the charges you paid. Thank you again for your feedback, and we look forward to welcoming you back again! Sincerely, Hotel Ma... read more

Business response:

Thank you for choosing our hotel. Please accept our apologies for the inconvenience you experienced during the stay. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Your feedback is shared with our housekeeping team to prevent this issue from happening again. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know our location close to the several local attractions was convenient for you and that you were impressed with the service provided by our associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Ray, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management