Extended Stay America - San Diego - Fashion Valley

Business response:

Helen, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your rating tells us we met most of your expectations. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Veronica, thank you for choosing us and reviewing your experience at Extended Stay America. Although we are glad you had an overall great stay, we are sorry you were disappointed that you were unaware of some charges. These prices are posted on the booking website so guests can have this information prior to booking with us. Please reach out the front desk as they are always happy to assist you about the charges you paid. Thank you again for your feedback, and we look forward to welcoming you back again! Sincerely, Hotel Ma... read more

Business response:

Thank you for choosing our hotel. Please accept our apologies for the inconvenience you experienced during the stay. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Your feedback is shared with our housekeeping team to prevent this issue from happening again. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know our location close to the several local attractions was convenient for you and that you were impressed with the service provided by our associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Ray, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know you had a nice time with us, but we regret if any inconvenience caused. Thank you again, and we hope to see you back in the future. Sincerely, Hotel Management 

Business response:

Ricardo, thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management