Extended Stay America - San Diego - Mission Valley - Stadium

Business response:

Hazel, thank you for evaluating your stay and for the feedback. Although you liked some aspects of your stay, we are sorry for the service issue you experienced while here and regret the inconvenience it caused. We have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Gail, thank you for choosing Extended Stay America and for the wonderful feedback. We are glad to read you were benefited with our convenient location and that you liked our spotless property. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to read you had a pleasant time with us. Your feedback with regard to our housekeeping service has been shared with the team to be more diligent in their service levels. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America and for the wonderful feedback. We are thrilled to read we met all of your expectations and that you received an excellent service from our staff. It was a pleasure hosting you, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Marta, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you back for another outstanding stay. Sincerely, Hotel Management 

Business response:

Pamela, thanks for staying at Extended Stay America and for the wonderful feedback. We are delighted to read you were benefited with everything offer and that you liked the service offered by our staff. However, we are sorry you were unhappy with our hotel policy in regard to kitchenware and we hope to welcome you back when in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management 

Business response:

Trixie, thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked our courteous service. We will be sure to share your compliments with the entire team. Your feedback regard to your room is valuable as it will help us improve moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Thanks for your review and recommending Extended Stay America to others. We are delighted to know our ideal location was the highlight of your stay and that you were impressed with the courteous service provided by our team. Your compliments will be shared with our team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management