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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was the first time that I traveled with my pet. Ron in the front desk was very kind and patient since I called to ask for information before booking my stay. Ron answered every question in a very helpful and friendly manner. Everyone was very professional and polite. The hotel was super clean, my room was very comfortable and had everything I needed. Great price for a great location, comfort and customer service. The breakfast was simple but good, the coffee was great. Definitely I will come back.
Business response:
Dear Julia, We’re thrilled to hear that you and your pet had a wonderful first travel experience! It’s fantastic to know that Ron provided you with helpful and friendly service; he truly exemplifies our commitment to guest satisfaction. We’re also glad you found your room comfortable and enjoyed the breakfast offerings. Thank you for your kind words, and we can’t wait to welcome you back for another enjoyable stay at Extended Stay America!Sincerely,Hotel Management
The staff was friendly and professionals. Eager to give answers to our questions and directions to where we needed to go.
Maintenance could be better There were 4 lamps in the room. 1 had no bulb 1 had a broken bulb. I reported to the front desk nothing was changed. The room had a strange odor. When I first entered the room the ac was running and the window above was cracked open. The water pressure in the shower was very low and it took a very long time to get warm water. The water never got hot. The commode seat was loose and I needed to tighten the screws to keep it from sliding side to side.
Business response:
Dear Anthony, Thank you for your feedback. We apologize for the issues you encountered with the lighting, odor, and water pressure in your room. We’re sorry to hear that your maintenance requests were not addressed promptly and that the conditions did not meet your expectations. Your feedback is important, and we will work to resolve these concerns with our team to improve our service. We hope to provide a better experience at Extended Stay America on your next visit. Sincerely,Hotel Management
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One night Comfortable bed but obviously needs upgrading, quite expensive for the quality of the hotel
Business response:
Dear Nigel, Thank you for your feedback. We’re glad to hear that you found the bed comfortable. We apologize that the overall quality did not meet your expectations and that you felt the hotel was expensive for the value. We are currently reviewing our facilities and pricing to ensure better value for our guests. Your input is important to us, and we appreciate your comments as we work on improvements. We hope to offer you a better experience in the future. Sincerely,Hotel Management
I like the fact that it is pet friendly and the staff that I have encountered with was super accommodating and friendly. The room and the facility or is very clean and tidy the outside area was clean but there was certain areas that was messy. The only thing that was a little disappointing with me is it said it has breakfast included but it was more of a coffee and snack bar.
The carpet in our room was disgustingly dirty, and the linoleum floor in the kitchenette and bathroom were sticky. There was a roach, or roaches - they all look alike - running around our room. And the refrigerator sounded like a muffler-less car taking off. And the room was damp all the time - bath towels never dried completely between daily uses.
Business response:
Dear Judith, Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness concerns and the condition of the facilities you experienced. Your comments regarding the carpet, kitchenette, and bathroom will be addressed with our housekeeping and maintenance teams to ensure these issues are resolved promptly. We understand how important a comfortable and clean environment is and are committed to making necessary improvements. We appreciate your feedback and hope to better serve you in the futur... read more
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 1,898 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.