Extended Stay America - San Diego - Mission Valley - Stadium

Business response:

Dear Eric, Thank you for your positive feedback! We are delighted to hear that you had an excellent experience during your stay with us. Providing a comfortable and enjoyable stay is our priority, and we are thrilled that we met your expectations. Your satisfaction means a lot to us, and we look forward to welcoming you back to Extended Stay America on your next visit.Sincerely,Hotel Management 

Business response:

Dear Eki, We are grateful for the positive feedback regarding your stay at Extended Stay America. We are pleased to hear that you had an enjoyable experience despite encountering an issue with the elevator. It was a pleasure to host your visit, and we eagerly anticipate the opportunity to welcome you back shortly.Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for your feedback. We sincerely apologize for the issues you experienced with cockroaches, a clogged sink, and the lack of maintenance support. This is not the standard we strive for, and we are addressing these concerns with our team immediately. We understand the importance of a clean and well-maintained environment and will work to ensure better service in your future stay. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We apologize for the disappointment you experienced with our maintenance and breakfast offerings. This does not meet our usual standards, and we are actively working to improve both areas. Your comments help us identify areas for enhancement, and we appreciate your understanding. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Jeff, Thank you for your feedback. We sincerely apologize for the disturbance you experienced. We understand the importance of a restful stay, especially after a late check-in from the hospital. We are addressing the noise issue with our team to prevent this from happening in the future. Your comfort is our priority, and we appreciate your understanding. We hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Juan, Thank you for sharing your feedback on your recent stay. We are sorry about your experience. Your comfort is important to us, and what you have described does not align with the cleanliness standard we strive to maintain. We will address your concerns with our housekeeping team to ensure a more pleasant stay for future guests. Thank you for bringing this to our attention, and we appreciate your understanding. Safe travels!Sincerely,Hotel Management