Extended Stay America - San Diego - Mission Valley - Stadium

Business response:

Dear Danielle, Thank you for your review of our hotel. We are glad that you enjoyed the service provided by our associates and enjoyed your stay overall. However, we always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Savannah, We are so grateful for your words about your recent trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Your compliments for our team are devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Cruz, We deeply regret the challenges you faced during your recent stay. It's disheartening to learn about the inconvenience caused by the out-of-service elevator, the absence of the advertised breakfast, and the parking limitations. We understand your disappointment and apologize for any inconvenience it caused. We appreciate your feedback regarding the disorganized condition of the lobby, and we'll review our practices to ensure clarity for our guests. We sincerely apologize for falling short of your expectations and ... read more

Business response:

Dear Judith, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to know our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit your family in the city. Sincerely,Hotel Management