Extended Stay America - San Diego - Mission Valley - Stadium

Business response:

Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the concerns you encountered during your stay. The condition of the window lock should have been more secure, and we regret the inconvenience caused by the electrical outlets not functioning properly. We also understand the frustration of having to reactivate key cards and will review this with our team to help prevent similar disruptions. We appreciate your feedback regarding the in-room coffee setup, and your note will be conside... read more

Business response:

Dear Guest, Thank you for sharing your brief but helpful feedback. We’re glad to know the pricing worked well for your stay, as value is an important part of the experience for many of our guests. At the same time, we understand that a visit should feel comfortable and well-rounded in more ways than just cost, and your comment suggests there may have been aspects that didn’t quite meet your expectations. We appreciate you taking a moment to share your perspective and hope you will allow us another opportunity to provide a mu... read more

Business response:

Dear Guest, Thank you for sharing your experience with us. We’re glad to hear the rate worked well for your stay, as affordability is something many guests appreciate. At the same time, we’re sorry to learn that the bed comfort fell short of what you expected. We understand how important a good night’s rest is, and we regret that this aspect of your visit did not feel as comfortable as it should have. We also appreciate your note regarding amenities and recognize how this may have affected your overall impression. Your feedb... read more

Business response:

Dear Guest, We’re pleased to hear that our team made a positive impact during your visit. Your suggestions regarding housekeeping, amenities, and maintenance are constructive and will be shared with the appropriate departments to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to offer you a more seamless stay next time. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to see that your experience did not meet your expectations. While your feedback is brief, we understand that your stay fell short of the standard we aim to provide. We strive to ensure every guest feels valued and comfortable, and it’s disheartening to know we missed that mark. Your comments have been noted for review with our team, and we hope you will consider giving us another opportunity to deliver a more positive and enjoyable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your review with us. We sincerely apologize for the inconveniences you experienced during your stay, particularly with the elevator and limited coffee options. We understand how these issues may have affected your comfort and convenience, and we regret any frustration they may have caused. Your feedback has been shared with our team to ensure these matters are reviewed and addressed where possible, as we continuously strive to enhance the quality of our guests’ experience. W... read more

Business response:

Dear Vianey, Thank you for choosing to stay with us and for taking the time to write such a kind review. We’re delighted to know you enjoyed the convenience of our parking and the peaceful atmosphere of our location. It’s wonderful to hear that these aspects contributed to a pleasant visit, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management