Extended Stay America - San Diego - Oceanside

Business response:

Dear William, thank you for sharing your feedback about a comfortable and clean room. However, we are disappointed that you could not enjoy our grab n go breakfast, which includes a choice of fresh fruit, a variety of breakfast bars and muffins, hot cereal, coffee, and tea during your stay. Again, we apologize for the issues you encountered. We hope you will consider a return visit so we can make it up to you. Sincerely Hotel Management 

Business response:

Dear Guest, we are delighted you are having an excellent stay at Extended Stay America. Thank you once more for your review, we hope you will choose us again. Sincerely, Hotel Management 

Business response:

Jesus, thank you for choosing Extended Stay America and taking the time to post your review. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize for the inconvenience you experienced due to the elevators. Thank you for taking the time to write this review, and we hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Dear Thelma, thank you for your feedback we are glad you overall had a great stay at Extended Stay America. However, we do want to apologize for the difficulties with the elevator; we will address this with our maintenance team to prevent such concerns from repeating in the future. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Bharani, thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you were with our services. Providing an exceptional stay to every guest is what we strive for every day. We hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management