Extended Stay America - San Diego - Oceanside

Business response:

Dear Thelma, thank you for your feedback we are glad you overall had a great stay at Extended Stay America. However, we do want to apologize for the difficulties with the elevator; we will address this with our maintenance team to prevent such concerns from repeating in the future. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Bharani, thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you were with our services. Providing an exceptional stay to every guest is what we strive for every day. We hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dongel, thank you for being our guest. We sincerely apologize for these cleanliness and maintenance issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Please be assured that we will follow up regarding these matters and take appropriate actions to ensure a wonderful experience for every guest entering our doors. Please visit us again so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Manag... read more

Business response:

Thank you for your honest evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

Dear Amber, thank you for leaving your rating. We never want to disappoint our guests, so we apologize for any concerns you had during your stay. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management 

Business response:

Mark, it was a pleasure hosting your visit, and we appreciate you mentioning overall you had a great stay at Extended Stay America. However, we do want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this with our maintenance team to prevent such concerns from repeating in the future. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Anthony, thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely, Hotel Management