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Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel seemed fine on the exterior, however really needs some updating, and or remodel, also the housekeeping is really not great!
Business response:
Hugo, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and make sure we are more diligent going forward. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will reconsider a future stay as we would welcome the opportunity to regain y... read more
A mix of good and not so good When we arrived, we found out that our room was on the 2nd floor. This wouldn't be a problem, except my husband had cancer, and the elevator was out! They had absolutely no available rooms in the first floor. That was pretty awful got hubby because he had a limited amount of energy. The place had a strong outdoor, but that's just because they're all kitchen units and people can cook strong foods. No daily housekeeping, but that's due to Covid. No plug/strainer for the sink, and our sink was plug... read more
Business response:
Gregory, thank you for choosing Extended Stay America and for sharing your feedback. We are pleased you were overall satisfied with your stay with us and that you were impressed with our top-notch service. That said, we are sorry for the issues you experienced and the inconvenience they caused. Your feedback is appreciated as it will help us to improve ourselves going forward. It was good to have you and your husband here, and we look forward to your next stay. We pray for your husband to get well soon. Sincerely, Hotel Mana... read more
Great Service My daughter & I arrived late night for a lacrosse tournament the next day & when we walked into the room it reeked of cigarette smoke. I asked the lady at the front desk to change rooms but unfortunately there were no rooms left. She was very apologetic and offered a discount which was kind. When we got back the next day my daughter took a shower but the tub didn't drain so I went back to the front desk and asked if they had another room available and they did. Adrien (Asst. Mngr) immediately checked the other ... read more
Business response:
Kari, thank you for your review. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely Hotel Management
I was only there one night. Therefore, was not able to experience more of the service. The towels were clean, the soap was very small and it was difficult to make it lather. Overall the amenities were good. I like the fact it has a microwave and refrigerator as well. Everything was very clean and functional. The staff was very nice and friendly.
The room was very clean, and the staff was friendly & courteous.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The room was not very clean. They claim to have a 10 point inspection process but the floor was sticky from the moment we stepped into our room.
Business response:
Justin, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.4 star rating with 1,981 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.