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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was a little run down for $135 a night. The staff was nice and professional to some extent. Not many options for dining in the area. The grab and go breakfast was bad. There was limited coffee and not refilled on time. The grounds were not maintained propey. Trash under the stairwell. I could go on...
Business response:
Dear Charles, Thank you for sharing your feedback. We regret that your stay did not meet your expectations, particularly regarding the condition of the property, breakfast offerings, and grounds maintenance. We are committed to improving these areas and will address the cleanliness issues and breakfast service immediately. On the positive side, it is nice knowing that our staff's politeness is greatly appreciated, and we will strive for a more consistent, high-quality experience in the future. We appreciate your remarks and ... read more
As an extended stay property, which I overlooked, the property does not provide such amenities as shower gel, shampoo, conditioner etc. But I realized if I was going to stay for a long time, I would probably be bringing that with me. The carpet in the living area is dated and the room would benefit from a change to laninate flooring, or something similar. Otherwise, it did the job for a one night stay.
Business response:
Dear Ray, Thank you for your feedback. We appreciate your understanding regarding our extended stay amenities, which typically do not include shower gel and shampoo. We also acknowledge your suggestion about updating the carpet and exploring laminate flooring options. Your comments are valuable as we continuously strive to enhance our guest experience. We’re glad the room met your needs for a one-night stay, and we hope to welcome you back to Extended Stay America for a longer visit in the future!Sincerely,Hotel Management
quite and good safety
I really enjoyed our stay. We were able to keep our leftovers in the fridge and warm them up in the morning. They also had some breakfast items available which made in convenient for the kids to have something to eat in the morning.
Business response:
Dear Jennie, Thank you for sharing your positive experience at Extended Stay America! We are glad the in-room amenities and breakfast options added convenience to your stay, especially for the kids. We look forward to welcoming you back for another enjoyable visit!Sincerely,Hotel Management
Great
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,491 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.