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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
Business response:
Dear Juan, Thank you for your feedback. We appreciate your positive comments about your recent stay with us. It's great to hear that you had a good experience overall. We strive to provide excellent service and comfortable accommodations for all our guests. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay soon.Sincerely,Hotel Management
Smell of smoke in non-smoking room Even though ours was a non-smoking room, the room had a smell of smoke. When we called the front desk, they mentioned they would stop by in a few minutes and spray Febreeze, but no one showed up. Since it was a short overnight stay, we didn't follow up further. Also the keys were sometimes unresponsive. We had to swipe it 3 or 4 times to get it working.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the smell of smoke and the unresponsive keys. This is not the standard of service we aim to provide, and we regret any discomfort caused. We are addressing these issues to ensure they are resolved promptly. Your comments help us improve, and we hope to have the opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
The shower with no hot water .
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Room carpet was very dirty and room itself was stinky. Even for courtesy shampoo you have to go to front desk to collect. Breakfast has no option than just prepacked muffins.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the cleanliness issues you encountered with the carpet and the odor in your room. We are actively working to improve our housekeeping standards to ensure a more pleasant environment for our guests. Regarding amenities and breakfast options, we appreciate your input and will consider it for future enhancements. Your satisfaction is important to us and we hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.