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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Missing Bear From Japan Floors were dirty TV didn’t work but the highlight was my daughter left her Teddy Bear there under the covers when we checked out. Called front desk to tell them. I told them that the bear was bought in Japan and it was near and dear to her. They checked to see who cleaned the room. She didn’t see it. They called me back that they didn’t find it. I then told them that it could be in the pile of bed linen in the laundry room . They checked the next day and lo and behold the Bear was there. They bagged ... read more
Business response:
Dear ML, We are thrilled to hear that we could reunite your daughter with her beloved teddy bear! Thank you for your understanding regarding the initial challenges, and we appreciate your kind words about our team’s efforts. We’re glad you enjoyed your stay at Extended Stay America and hope to welcome you back for another great experience soon!Sincerely,Hotel Management
Very comfortable, close to stores.
Eh
Business response:
Dear Melanie, Thank you for taking the time to share your feedback. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management
Our room had a heavy cigarette odor even tho it was a non smoking property. Other than that the room was okay considering we booked last minute on a weekend with an air show in town. I would book again if the nicer hotels had nothing left but it wouldn’t be my first choice.
Business response:
Dear Angie, Thank you for your feedback! We sincerely apologize for the heavy cigarette odor in your room, as we strive to maintain a clean, smoke-free environment for our guests. Your comments are important to us, and we will address this issue to prevent it from happening in the future. We appreciate your understanding, especially during a busy weekend with the air show. We hope to provide a better experience during your next stay and look forward to welcoming you back!Sincerely,Hotel Management
The property was a little run down for $135 a night. The staff was nice and professional to some extent. Not many options for dining in the area. The grab and go breakfast was bad. There was limited coffee and not refilled on time. The grounds were not maintained propey. Trash under the stairwell. I could go on...
Business response:
Dear Charles, Thank you for sharing your feedback. We regret that your stay did not meet your expectations, particularly regarding the condition of the property, breakfast offerings, and grounds maintenance. We are committed to improving these areas and will address the cleanliness issues and breakfast service immediately. On the positive side, it is nice knowing that our staff's politeness is greatly appreciated, and we will strive for a more consistent, high-quality experience in the future. We appreciate your remarks and ... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.