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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pros: It's a convenient location if your work is nearby. The price is lower than other hotels nearby. Cons: The room is old and smell smoke. The AC of some rooms may not work well. Not enough spaces for parking if get back to hotel late. Service Staffs are ok.
Business response:
Dear Jimmy, Thank you for your feedback. We’re glad you found our location convenient and our pricing competitive. We apologize for the issues with the room’s condition, smoke smell, and AC. We are addressing these concerns to improve our facilities. We also understand the parking situation can be challenging and will look into possible solutions. Your comments on our service staff are appreciated, and we will work to enhance the overall experience. We hope to better serve you in the future.Sincerely,Hotel Management
All good each time I’ve stayed here !
Business response:
Dear Steven, Thank you for your continued loyalty and positive feedback! We are thrilled to hear that you have consistently had good experiences during your stays with us. Your satisfaction is our top priority, and it's wonderful to know we are meeting your expectations. We look forward to welcoming you back to Extended Stay America on your next visit. Sincerely,Hotel Management
Nice staff
Good
Business response:
Dear Juan, Thank you for your feedback. We appreciate your positive comments about your recent stay with us. It's great to hear that you had a good experience overall. We strive to provide excellent service and comfortable accommodations for all our guests. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay soon.Sincerely,Hotel Management
Smell of smoke in non-smoking room Even though ours was a non-smoking room, the room had a smell of smoke. When we called the front desk, they mentioned they would stop by in a few minutes and spray Febreeze, but no one showed up. Since it was a short overnight stay, we didn't follow up further. Also the keys were sometimes unresponsive. We had to swipe it 3 or 4 times to get it working.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the smell of smoke and the unresponsive keys. This is not the standard of service we aim to provide, and we regret any discomfort caused. We are addressing these issues to ensure they are resolved promptly. Your comments help us improve, and we hope to have the opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,458 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.