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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Happy Customer This is our first stay, we ususally stay with any Hilton properties, but because we weren't here for fun (visiting family in UC San Diego Hospital) and limited on budget, this was the best option with kitchen. Saff were friendly and away from freeway, we were ablle to sleep like there was no tomorrow.. Overall, loved it and will return again. Thank you and mostly to Eugene.
Business response:
Dear Maritez, Thank you for your kind words. We’re delighted to hear that you enjoyed your stay and found our staff friendly and accommodating. It’s wonderful to know that the kitchen and peaceful location met your needs during your visit. We’re especially grateful for your recognition of Eugene; we’ll be sure to pass along your thanks. We look forward to welcoming you back to Extended Stay America in the future. Sincerely,Hotel Management
Muy sucios sus cuartos, sus servicios por ejemplo de TV, son muy antiguos y no tienen aplicaciones con Netflix u otro, no tienen un valor agregado, muy mal servicio en todo y sobretodo muy pero muy sucio, no descansas a gusto que es lo que buscas, no tienen utensilios de cocina y se supone que así te ofrecen tu estancia, sus servicio al cliente es muy malo
Business response:
Dear Samuel, Thank you for providing your feedback. We are sorry to hear that your recent stay did not meet your expectations. Your comments about cleanliness and amenities are taken seriously, and we are committed to addressing these concerns appropriately. We strive to enhance our facilities and services to better serve our guests. We hope you will consider staying with us again to experience the improvements we are making.Sincerely,Hotel Management
Great communication!
Business response:
Dear Christopher, Thank you for your kind words! We’re delighted to hear that you found our communication effective. Providing clear and responsive communication is important to us, and we’re glad it made a positive impact on your stay. We look forward to welcoming you back to Extended Stay America and continuing to deliver excellent service.Sincerely,Hotel Management
AC stays cool!
Pros: It's a convenient location if your work is nearby. The price is lower than other hotels nearby. Cons: The room is old and smell smoke. The AC of some rooms may not work well. Not enough spaces for parking if get back to hotel late. Service Staffs are ok.
Business response:
Dear Jimmy, Thank you for your feedback. We’re glad you found our location convenient and our pricing competitive. We apologize for the issues with the room’s condition, smoke smell, and AC. We are addressing these concerns to improve our facilities. We also understand the parking situation can be challenging and will look into possible solutions. Your comments on our service staff are appreciated, and we will work to enhance the overall experience. We hope to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.