Extended Stay America - San Diego - Sorrento Mesa

Business response:

Dear Dino, Thank you for your feedback. We're glad to hear the property met your expectations overall, but we regret to learn about the condition of the carpet and the lack of staff interaction. We will address the cleanliness issues with our team and ensure that staff are more visible and available. Your input is valuable, and we hope to provide you with an improved experience on your next visit. Sincerely,Hotel Management 

Business response:

Dear Srikumar, Thank you for your kind words about our staff. We're pleased to hear they were efficient and helpful during your stay. We apologize for the issue with trash in the parking lot and appreciate your feedback. Rest assured, we are addressing this concern to ensure a cleaner and more pleasant environment for our guests. We hope to welcome you back to Extended Stay America and provide an even better experience next time. Sincerely,Hotel Management 

Business response:

Dear Kenneth, Thank you for your feedback. We’re sorry to hear about the issues you faced with the hair dryer and the front desk phone. This is not the experience we aim to provide. We are addressing these concerns to ensure better service in the future. Please accept our apologies for the inconvenience, and thank you for bringing this to our attention. We hope you will consider staying with us again, and we’ll strive to make your next visit much more enjoyable.Sincerely,Hotel Management 

Business response:

Dear Julio, Thank you for your feedback. We appreciate your suggestions regarding the shampoo, soap, and body lotion. We strive to provide high-quality amenities for our guests and will review these items to enhance our offerings. Your input helps us improve, and we’re committed to making your stay as comfortable as possible. We look forward to the opportunity to serve you better. Sincerely,Hotel Management