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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very cold. Didnt like tgat they didnt have breakfast
Business response:
Thank you for being our guest at Extended Stay America. We are happy to see the rating as it states you had a pleasant visit, but we regret not meeting your expectations with our breakfast offerings. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. We appreciate your business and look forward to your next visit! Sincerely, Hotel Management
Love motels that allow pets. Nice staff and close to where we needed to be to visit relatives.
Business response:
Thompson, thank you for sharing your experience at Extended Stay America. It is a pleasure to know you loved our pet-friendly policy and that our location was perfect for your needs. We enjoyed having you as our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
The staff was very friendly and our room was very spacious
Business response:
Thank you for being our guest at the Extended Stay America. We are happy to read you loved our spacious rooms and courteous service. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
The staff was helpful and accommodating but there weren’t enough? Had to wait at least 8 minutes before anyone came to the desk during both check in and check out. We arrived at around 11 pm and they have 2 sets of doors . The closest one to lobby is locked and you can only get in using card key. Being new guests without a key, had to wait in between doors and calling front desk for at least 8 minutes before anyone buzzed us in. They shouldn’t advertise that they serve breakfast as it was only bars, packaged muffins, oatmeal... read more
Business response:
Pauline, thank you for being our guest. Although you liked the service provided by our courteous associates, we are sorry for the issue you experienced at the time of check-in and that you were unhappy with our grab-and-go breakfast. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Amazing customer service, so friendly and accommodating. Cleanest rooms. Number one choice hotel
Business response:
Lisa, thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our courteous service and clean rooms. We look forward to welcoming you back soon! Sincerely, Hotel Management
Exelent until I was charged for parking. They charge for parking, so take that into consideration.
Business response:
Marcos, it was our pleasure accommodating you at Extended Stay America, and we are glad to know overall you enjoyed your stay with us. However, we are sorry you were unhappy with our parking fee. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The room smelled. I tried to overlook it but the stench wouldnt go away.
Business response:
Thank you for your review. .We apologize for the odor you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 4.4 star rating with 1,355 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.