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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very friendly and our room was very spacious
Business response:
Thank you for being our guest at the Extended Stay America. We are happy to read you loved our spacious rooms and courteous service. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
The staff was helpful and accommodating but there weren’t enough? Had to wait at least 8 minutes before anyone came to the desk during both check in and check out. We arrived at around 11 pm and they have 2 sets of doors . The closest one to lobby is locked and you can only get in using card key. Being new guests without a key, had to wait in between doors and calling front desk for at least 8 minutes before anyone buzzed us in. They shouldn’t advertise that they serve breakfast as it was only bars, packaged muffins, oatmeal... read more
Business response:
Pauline, thank you for being our guest. Although you liked the service provided by our courteous associates, we are sorry for the issue you experienced at the time of check-in and that you were unhappy with our grab-and-go breakfast. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Amazing customer service, so friendly and accommodating. Cleanest rooms. Number one choice hotel
Business response:
Lisa, thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our courteous service and clean rooms. We look forward to welcoming you back soon! Sincerely, Hotel Management
Exelent until I was charged for parking. They charge for parking, so take that into consideration.
Business response:
Marcos, it was our pleasure accommodating you at Extended Stay America, and we are glad to know overall you enjoyed your stay with us. However, we are sorry you were unhappy with our parking fee. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The room smelled. I tried to overlook it but the stench wouldnt go away.
Business response:
Thank you for your review. .We apologize for the odor you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
This place is small, and parking is not free. Although there’re plenty of parking, you still have to pay $11.20 per night for parking for guests. Staff are not very helpful.
Business response:
Thank you for your review. Although you liked our friendly staff, we regret your disappointment with our parking fee. We value your comments and hope you will return so we can make it up to you. Sincerely, Hotel Management
Excellent t Excellent customer service . Rooms emasculate. Such friendly staff
Business response:
Lisa, thank you for being our guest and for taking time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 4.4 star rating with 1,392 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.