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Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK but not fantastic. Very polite & helpful staff but offputting when asked personal questions. No offer of grab n go breakfast. Guests in above room very heavy footed or due to lack of carpeting to muffle sound. Room key worked intermittently on backdoor.
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we are sorry for the inconvenience you had during your stay. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
The staff are always very helpful and accommodating. Rita the Office Girl was extremely professional and very concerned about my comforts and my little dog also. She assigned us to an excellent room on the lower floor tha was perfect!
Business response:
We are flattered by your very kind review of Extended Stay America. Team members like Rita are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for your recognition, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Sara, thank you for the outstanding rating! We are delighted that from check-in through check-out, we were able to provide you with a great stay at Extended Stay America. We look forward to your return and wish you all the best with your future travels. Sincerely, Hotel Management
Business response:
Michelle, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
It was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Total Package The room was so clean once we got in and on top of that, the bed was comfy and felt great! On top of that, the lady at the front desk was so sweet and nice and had the best attitude while communicating with me! Great hotel.
Business response:
Thank you for the glowing review of Extended Stay America. We are thrilled to read about your enriching stay and how much you enjoyed our beautiful, well-maintained accommodations. It is also a pleasure to know you were impressed by the service provided by our courteous front desk staff. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,084 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.