This profile has been claimed by the business owner or representative.
Extended Stay America - San Francisco - San Carlos
- Hotels
- San Carlos, CA
About this business
Location details
3 Circle Star Way, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Laundry, kitchen, spacious, clean. Very nice staff, friendly members. Very helpfull too.
Business response:
Sara, thank you for sharing your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. Sincerely, Hotel Management
Off the freeway,clean room! My go to hotel when I’m in San Mateo area.
Business response:
Thanks for sharing your review of Extended Stay America. We are delighted to know you liked our convenient location and your well-appointed room. Thank you once more for the kind comments, and we look forward to serving you at your second home. Sincerely, Hotel Management
Business response:
Thomas, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Excellent !! I highly recommend 😊 Special mention to these wonderful/caring staffs: Amal💗 Hare💙 Gerald💙 Thelma💗 Thank you !!
Business response:
Wow - Marina, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
There was an unexpected parking fee, which is not mentioned online. Also, there were several strange people around the area wanting to get into the hotel lobby without a keycard.
Business response:
Thank you for choosing our hotel. We are sorry you were not aware of the parking charges. We keep our guest informed about these fees by publishing them on our booking websites. We hope you will visit us again so that we can provide you with a better stay. Sincerely, Hotel Management
escaping the heat I haven't stayed at this location for a while. They have decided to CHARGE for parking since my last visit. This location has no shortage of parking, so it is ridiculous to charge. I will not return. Room had stained carpets, and what looked like syrup on the kitchen counter. Toilet seat was so loose that it had to be tightened before use. Housekeeping had to notice this........
Business response:
Ben, thank you for the specific feedback about your stay. We’re sorry for the issues you encountered in your room. We have shared your observations with the appropriate teams and have asked them to fix the problems immediately. We’re also sorry that you were unhappy with the cost of our parking. Please be assured that our fees are in line with what comparable hotels in our vicinity are charging. We hope to have another opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Carlos
How is Extended Stay America - San Francisco - San Carlos rated?
Extended Stay America - San Francisco - San Carlos has a 3.7 star rating with 2,035 reviews.
When is Extended Stay America - San Francisco - San Carlos open?
Extended Stay America - San Francisco - San Carlos is open now. It will close tomorrow at 12:00 a.m.