Extended Stay America - San Francisco - San Carlos

Business response:

Stephanie, thank you for the five-star review of Extended Stay America and for sharing your experience with other travelers. We are glad to know you liked our clean property and were impressed with your well-appointed room. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us.We're sorry our hotel did not meet your expectations. We agree there are areas of the property which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, we hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit. However, we are sorry for the inconvenience you had while here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to evaluate your stay. It’s a pleasure knowing you loved your room and enjoyed your time at Extended Stay America. We will make note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to have the opportunity of welcoming you back soon. Sincerely, Thank you for taking the time to evaluate your stay. It’s a pleasure knowing you loved your room and enjoyed your time at Extended Stay America. We will make note of your feedback as we plan any changes to our c... read more

Business response:

Noelia, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. Although our location was perfect for your needs, we are sorry for the issues you encountered with your room. Your comments have been shared with the concerned teams in an effort to ensure a better experience going forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management