Extended Stay America - San Francisco - San Carlos

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Sara, thank you for sharing your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. Sincerely, Hotel Management 

Business response:

Thanks for sharing your review of Extended Stay America. We are delighted to know you liked our convenient location and your well-appointed room. Thank you once more for the kind comments, and we look forward to serving you at your second home. Sincerely, Hotel Management 

Business response:

Ben, thank you for the specific feedback about your stay. We’re sorry for the issues you encountered in your room. We have shared your observations with the appropriate teams and have asked them to fix the problems immediately. We’re also sorry that you were unhappy with the cost of our parking. Please be assured that our fees are in line with what comparable hotels in our vicinity are charging. We hope to have another opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

Thomas, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Wow - Marina, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are sorry you were not aware of the parking charges. We keep our guest informed about these fees by publishing them on our booking websites. We hope you will visit us again so that we can provide you with a better stay. Sincerely, Hotel Management 

Business response:

Adam, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize that we didn’t explain our kitchenware policy to you upon arrival and the cleanliness issue you experienced while being here. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Manage... read more