Extended Stay America - San Francisco - San Carlos

Traveler 

on Expedia

12 years ago

Great for family The hotel was not plush but served the purpose for an overnight. The kitchen was very convenient. The continental breakfast was adequate. 

Anonymous 

on Expedia

12 years ago

lost item i left a special neck pillow behind in the room after checking out. i called that evening and the girl said the lost and found was locked and I woud need to call back in the morning. I called back and the guy on the phone was disinterested and pushed me off to the managers voicemail. To date I have not recieved a return call. For that reason, and not for the lost pillow, you have lost a customer forever. Yes, my neck hurts and I will go spend another 125.00 to replace the pillow. But your lack of service has cost y... read more

Jackie 

on Expedia

12 years ago

Pluses and minuses Studio apartments in a newer hotel in quiet neighborhood/office park. No shampoo or toiletries except soap. Plenty of towels, but must exchange used ones for clean ones at Front Desk - Housekeeping cleans room once a week. Comfortable beds and pillows. Easily accessible power outlets. Kitchenette with utensils, toaster, full-size refrigerator. 32" flat-screen TV. Mini-breakfast 6-9 a.m. with individually-wrapped muffins, granola bars, oatmeal, fruit, coffee. (No cereal, milk, juice.) Room very clean, excep... read more

Anonymous 

on Expedia

12 years ago

Highly recommend this San Carlos location The room was very nice, quiet and comfortable. Great location in the heart of the peninsula with easy access to city or south bay. I will definitely stay here again. 

Christopher 

on Expedia

12 years ago

All right stay, 3rd world hospitality. We checked into a room with a dirty microwave, and trash that was full from the patrons before us. That wasn't all, there was a manager in the morning that kicked us out while we were getting ready to leave. Not only did she kick us out, she was rude, insincere, and repeated the check out time and the time her cleaning lady leaves. I wouldn't stay here again. Don't listen to the other reviews that make this place decent. This is as bad as customer service gets here unless you are of Cau... read more

Dave 

on Expedia

12 years ago

Our stay was great--the hotel is wonderful and as we have occasion to be in that area, we will stay there again. The only minor suggestion I would have is that the shampoo, etc. should already be in each room. I had to go to the desk and ask for it. Very minor, though. 

Anonymous 

on Expedia

12 years ago

GRANDDAUGHTERS WEDDING CLEAN ROOM,QUALITY OF SERVICE, LOCATION CLOSE TO FAMILY, 

Anonymous 

on Expedia

12 years ago

Good hotel for 1 or 2 nights Good and nice hotel. About 30-40 minutes ride from pier 39 of san francisco. Hotel is clean and a good place to stay for 1 or 2 nights. Would not stay there for a week (Only breakfast is instant cereal, muffins and fruit and no pool). It's just a place to sleep.