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Extended Stay America - San Francisco - San Mateo - SFO
- Hotels
- San Mateo, CA
About this business
Location details
1830 Gateway Dr., San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The AC was great! The room was very clean & looked fairly newly remodeled or up to date. The staff was very nice as well.
Business response:
Dear Guest, We’re so glad to hear you enjoyed the refreshing climate control and the updated look of your room. At Extended Stay America, it’s wonderful to know our team’s friendliness and attention to detail made a positive impact on your stay. Your feedback truly means a lot to us. We look forward to welcoming you back soon for another comfortable and enjoyable visit. Sincerely, Hotel Management
Room advertised as having a full kitchen. It did basically, but no kitchen items at all, except one kitchen towel. Once in the room, we discovered a small sign under the towel - we almost did not use. On the card it describes things we could request, such as kitchen items. We would have loved this information at check-in. I was not surprised though, since the hotel clerk could not give me a straight answer or perhaps just not understanding my needs. I arrived first, my husband later. It was for a family event, with various t... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the confusion during your arrival and understand how important clear information is, especially when coordinating plans with another guest. We also regret that details regarding available kitchen items were not more clearly communicated. We appreciate your patience throughout the process and your thoughtful feedback, as it helps us better understand how to improve the overall guest experience. Your comments are truly valued, and we... read more
Clean enough.
Business response:
Dear Guest, We’re glad to hear the room met your expectations for cleanliness during your visit. Our team works hard to maintain comfortable and well-kept accommodation for every guest. At Extended Stay America, we always appreciate feedback as it helps us continue improving the overall experience. Thank you for sharing your thoughts, and we hope to welcome you back again for an even more enjoyable stay in the future. Sincerely, Hotel Management
Very friendly staffs
Check in was easy and the gal at the desk was pleasant. I have stayed here many times as I visit Foster City frequently. I always find the rooms clean and beds comfortable and I feel safe as a woman traveling alone. This time, however, the bed was really uncomfortable. The mattress was really worn out and had no cushion left in it. Hopefully they replace it soon. I'll still book there again on my next stay cause out of all the times I've stayed there this is the first room issue I've had. Parking lot is wide and lit up and t... read more
Business response:
Dear Guest, Thank you for your continued loyalty and for sharing such thoughtful feedback. We are delighted to know that check-in was smooth and that our front desk associate made a welcoming impression. It is also wonderful to hear that you consistently feel secure and comfortable when staying with us. Your comments regarding bedding will be shared with our team for evaluation. We truly appreciate your continued trust in us and look forward to welcoming you back on your next visit. Sincerely, Hotel Management
Its very reasonable price. The room is clean and comfortable.
Business response:
Dear Guest, We truly appreciate your kind feedback. It is wonderful to know you found the rate fair and the accommodations clean and comfortable. Providing good value along with a welcoming environment is always our goal, and we look forward to hosting you again in the future. Sincerely, Hotel Management
Great staffs
Business response:
Dear Guest, We are pleased to know our team left a positive impression with their courteous and efficient service. Your recognition means a lot, and we look forward to welcoming you at Extended Stay America for another pleasant stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Mateo - SFO
How is Extended Stay America - San Francisco - San Mateo - SFO rated?
Extended Stay America - San Francisco - San Mateo - SFO has a 3.7 star rating with 2,144 reviews.
When is Extended Stay America - San Francisco - San Mateo - SFO open?
Extended Stay America - San Francisco - San Mateo - SFO is open now. It will close tomorrow at 12:00 a.m.