Extended Stay America - San Francisco - San Mateo - SFO

Business response:

Dear Guest, Thank you for your kind review and for staying with us. We're glad our staff was nice to you, and the location's proximity to your workshop made your stay convenient. We strive to be a convenient and accessible option for all our guests. However, we are sorry for the noise from the freeway. We understand this can concern some guests, and we continually seek ways to mitigate its impact. Our team works hard to provide a welcoming and helpful experience for all our guests, and your positive comments are greatly appr... read more

Business response:

Dear Guest, Thank you for your wonderful review! We are glad you found great value in your stay and appreciated the clean accommodations and in-room kitchen. We look forward to welcoming you back to Extended Stay America for another enjoyable visit! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for providing us with your feedback. We are sorry that your experience was impacted by noise and that the staff was difficult to reach during your stay. We understand how important a peaceful environment is for our guests, and we apologize that we could not provide that during your visit. We are actively working to balance the volume of activity in the hotel to create a more restful atmosphere for all our guests and to ensure better availability and communication moving forward. Please consider giving u... read more

Business response:

Dear Ciro, Thank you for your fantastic review! We are delighted you had a great experience at Extended Stay America. We appreciate your support and look forward to welcoming you back for another enjoyable stay! Sincerely, Hotel Management