Extended Stay America - San Francisco - San Mateo - SFO

Business response:

Dear Guest, Thank you for your wonderful review! We are glad you found great value in your stay and appreciated the clean accommodations and in-room kitchen. We look forward to welcoming you back to Extended Stay America for another enjoyable visit! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for providing us with your feedback. We are sorry that your experience was impacted by noise and that the staff was difficult to reach during your stay. We understand how important a peaceful environment is for our guests, and we apologize that we could not provide that during your visit. We are actively working to balance the volume of activity in the hotel to create a more restful atmosphere for all our guests and to ensure better availability and communication moving forward. Please consider giving u... read more

Business response:

Dear Ciro, Thank you for your fantastic review! We are delighted you had a great experience at Extended Stay America. We appreciate your support and look forward to welcoming you back for another enjoyable stay! Sincerely, Hotel Management 

Business response:

Dear TAGASHIRA,Thank you for staying with us. We are genuinely sorry your bathroom did not meet your expectations. We also regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address these matters with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you ... read more