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Extended Stay America - San Francisco - San Mateo - SFO
- Hotels
- San Mateo, CA
About this business
Location details
1830 Gateway Dr., San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom isn't good. More cleans up,please
Business response:
Dear TAGASHIRA,Thank you for staying with us. We are genuinely sorry your bathroom did not meet your expectations. We also regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address these matters with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you ... read more
We ysed this hotel because our normal one was booked. Room was clean, bed was comfortable and staff were accommodating and very helpful.
Business response:
Dear Mary,Thank you for giving us a chance! We are delighted to hear you had a comfortable stay and enjoyed the helpful service at Extended Stay America. We appreciate your kind words and hope to welcome you again in the future!Sincerely,Hotel Management
Great friendly staff
I would have ranked higher but was disappointed with what "Breakfast included" meant as they had outmeal packs, coffee, creamer, and individual packed muffins. Would have hoped for milk and juice for drinking at a minimum.
Business response:
Dear Philip,Thank you for your feedback. We regret that the breakfast offerings did not meet your expectations. While we strive to provide a convenient start to the day, we understand that a more varied selection would improve the experience. Your input is valuable, and we will take it into consideration as we look for ways to enhance our offerings. We appreciate your stay and hope to welcome you again for a better experience.Sincerely,Hotel Management
Breakfast options were subpar, coffee was underwhelming
Business response:
Dear Richard,Thank you for sharing your feedback. We regret that the breakfast options and coffee did not meet your expectations. Guest satisfaction is important to us, and we appreciate your input as we continuously strive to improve our offerings. Your comments will be shared with our team to explore ways to enhance the breakfast experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
Very accommodating
Business response:
Dear Frankie,Thank you for sharing your experience! It's wonderful to hear that you felt well taken care of during your stay at Extended Stay America. We're delighted that our team could provide you with a comfortable and accommodating experience. We hope to welcome you back soon for another enjoyable visit!Sincerely,Hotel Management
Walter is outstanding!
We liked it, but the bed is super uncomfortable.
Frequently asked questions about Extended Stay America - San Francisco - San Mateo - SFO
How is Extended Stay America - San Francisco - San Mateo - SFO rated?
Extended Stay America - San Francisco - San Mateo - SFO has a 3.7 star rating with 2,082 reviews.
When is Extended Stay America - San Francisco - San Mateo - SFO open?
Extended Stay America - San Francisco - San Mateo - SFO is open now. It will close tomorrow at 12:00 a.m.