Extended Stay America - San Francisco - San Mateo - SFO

Business response:

Dear Federico, Thank you for staying with us at Extended Stay America. We strive to provide an exceptional experience for every guest. Therefore, we are glad you enjoyed most aspects of our hotel. However, we are sorry for the issues which kept your stay from being perfect. We appreciate you bringing this to our attention so we can address this with our team to see how we can enhance our guest's satisfaction moving forward. We hope you will allow us to host you again so we can provide you with the seamless hospitality you de... read more

Business response:

Dear Cosme, Thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your lovely comments recognizing the service provided by Gerardo, and we will surely share your compliments with him! Thanks again, and we hope you will stay with us again. Sincerely,Hotel Management 

Business response:

Dear Prado, Thank you for choosing us for your recent visit. We are sorry to read of the noise concerns during your visit and its impact on your overall comfort. However, we are pleased that you enjoyed a part of your stay. Your feedback allows us the opportunity to improve our guest experience continuously, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit and allow us the opportunity to better your stay.Sincerely,Hotel Management