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Extended Stay America - San Francisco - San Mateo - SFO
- Hotels
- San Mateo, CA
About this business
Extended Stay America Hotel San Francisco - San Mateo - SFO is located at 1830 Gateway Dr, Foster City, CA. This location is in the Marina Lagoon neighborhood. This business specializes in Hotels & Motels.
Location details
1830 Gateway Dr., San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was clean and well maintained- a bit noisy, but to be expected at an extended stay property
Business response:
Thank you for being our guest. It’s a pleasure to know you enjoyed your stay with us and liked our well-kept property. However, we are sorry for the noise issue you had. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Overall Nice place to stay for a night or two, would have been nice to have a trash can in the room. I had to leave my trash in the sink.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're happy to know overall you had a pleasant time while you were here, but we're sorry for not meeting some of your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Weekend stay in San Mateo. Overall very good. The clerks were very nice and helpful.
Business response:
Thank you for choosing Extended Stay America for your weekend stay. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on total guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest, and we hope to welcome you back soon! Sincerely, Hotel Management
The mattress on the sofa bed needs to be replaced, it was very uncomfortable and difficult to sleep in. The queen size bed was fine. It’s awful when you have driven for several hours and expect to get a good n restful sleep but u don’t.
Business response:
Thank you for choosing to stay with us. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the mattress uncomfortable. Kindly note, our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
It was good though tthe hotel staff was not alwys easy to find to answer questions and provide reiiepts for my stay at this hotel
Business response:
John, thank you for being our guest. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the inattentive service you received from our associates. Please be assured that we have discussed your feedback with our front desk team to be more diligent with their efforts moving forward. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Poor service The stay was fine the free breakfast was not worth it. The cleaning crew broke my last vile of insulin and all they could do was say they're sorry.
Business response:
Richard, thank you for choosing to stay with us. We're extremely sorry for the inconvenience you had due to our housekeeping associate and for not meeting your expectations with our grab-and-go breakfast. We have made a note of your feedback as we plan any changes to our breakfast selections. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Francisco - San Mateo - SFO
How is Extended Stay America - San Francisco - San Mateo - SFO rated?
Extended Stay America - San Francisco - San Mateo - SFO has a 4.3 star rating with 1,287 reviews.
When is Extended Stay America - San Francisco - San Mateo - SFO open?
Extended Stay America - San Francisco - San Mateo - SFO is open now. It will close tomorrow at 12:00 a.m.