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Extended Stay America - San Jose - Downtown
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1560 N. 1st St., San Jose, CA, 95112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jonathan, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Did not like the fact that there are dogs barking in the hotel so loud and for some time. Also the front desk attendant could not do 2 things at once and i asked for a fork and he told me to come back later, but i wanted to eat then,not later. It was very rude,the bathroom sink was backed up the whole time and the remote didnt work always.
Business response:
Sarah, we’re disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that we have discussed your feedback with the concerned departments, and we’re taking necessary steps to make sure such incidents are prevented from happening again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
空港から近い。設備は、他のExtended Stay Americaと同じ。自販機は2階です。San Joseなんで高いですが、競合店も同じぐらいなんて、しょうがないですね。
Business response:
Nao, we appreciate your loyalty towards Extended Stay America. It feels good to know you had a great stay and that our location was convenient for your needs. However, we are sorry for any inconvenience caused to you. Your review is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Hard with tv! And very low speed wi-fi!! I called and nobody come to fix!!
Business response:
Hugo, thank you for the honest evaluation of your stay. We are deeply sorry our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Stanley,thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
I liked that the parking lot was safe plenty of lights and locked up and Secure..
Business response:
Pete, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Whole 2nd smelled like weed
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Downtown
How is Extended Stay America - San Jose - Downtown rated?
Extended Stay America - San Jose - Downtown has a 4.2 star rating with 1,340 reviews.
When is Extended Stay America - San Jose - Downtown open?
Extended Stay America - San Jose - Downtown is open now. It will close tomorrow at 12:00 a.m.