Extended Stay America - San Jose - Downtown

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit the city. Sincerely, Hotel Management 

Business response:

We are so pleased that you stayed at Extended Stay America, and we are grateful that you took the time to share your feedback online. We were thrilled to read about your fantastic stay and that your room and our hospitality were just right for you. Thank you again for your comments, and we look forward to welcoming you back on your next trip. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and writing about your wonderful experience. We take great pride in delivering excellent service to our guests, so your comments assure us that we are on the right track. We can't wait to share your compliments with our team. They will appreciate your recognition of their efforts. We hope to welcome you back the next time that you visit the city. Sincerely, Hotel Management 

Business response:

Gabriele, it was a pleasure having you as our guest at Extended Stay America. We’re glad to know you loved your well-appointed room and that you were pleased with the service you received from our excellent staff. We appreciate your great feedback and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Penny, thank you for taking the time to review your stay at Extended Stay America. We’re glad to know how much you appreciated our comfortable beds and well-appointed suites. However, we’re sorry for not meeting some of your expectations. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Kris, please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room and hospitality made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to see you again on a future visit to the area. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We’re glad to know you were impressed with our location and that you liked the service you received from our associates. Thank you for choosing to stay with us, we hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management 

Business response:

Jan, thanks for taking time to share your review online. Although you liked our location, we apologize that we couldn’t live up to our promise of providing you a perfect stay. Your feedback has been shared with the housekeeping and maintenance team to review and action. Thank you for being our guest, and we hope to having a chance of hosting you on a future date. Sincerely, Hotel Management 

Business response:

Michael, thank you for the glowing review of Extended Stay America. We are delighted to know you enjoyed your clean and comfortable accommodation and were impressed with our courteous associates. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management